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Infosys · 18 hours ago

End-User Asset Management Administrator

Hartford, CT

Full-time

Onsite

Mid Level

4+ years exp

Infosys is a global leader in next-generation digital services and consulting. They are seeking an End-User Asset Management Administrator to manage end-to-end project lifecycles in asset management, ensuring timely delivery and operational efficiency.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Manage the complete device lifecycle and maintain accurate asset information in the IT Asset Management tool

Provide support for end-user queries and tickets related to asset management

Oversee the procurement and disposal lifecycle of IT assets

Collaborate with the customer’s third-party vendor for IT disposal:

Monitor device disposal and ensure proper retirement in the IT Asset Management tool

Work with Regional Support teams to record and update device data across the IT estate in appropriate systems, ensuring data accuracy and compliance

Partner with suppliers to maintain data integrity and support audits by providing local site assistance

Review invoices from IT asset disposal vendors to reconcile billing, confirm revenue share credits, and report discrepancies to the customer

Monitor, track, and report on lost and stolen devices

Act as the financial point of contact for procuring IT asset disposal services

Conduct surveys and gather feedback on vendor performance to drive continuous improvement

Research and recommend improvements to enhance disposal services and reduce program costs

Perform physical disposal of assets when required

Collaborate with IT Regional Support for hands-on assistance and feedback to improve vendor services

Qualification

Asset ManagementIT InfrastructureProject ManagementServiceNowMS ProjectITIL FrameworksCustomer Service OrientationCommunication SkillsProblem-solvingAttention to Detail

Required

Candidate must be located within commuting distance of Memphis, TN or Richardson, TX or Hartford, CT or Indianapolis, IN or Raleigh, NC or Tempe, AZ or be willing to relocate to the area. This position may require travel in the US

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 4 years of Information Technology experience

At least 4 years of experience in Asset Management and Project Management, with expertise in IT infrastructure and lifecycle management