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MHP – A Porsche Company · 4 hours ago

Help Desk Technician

Chattanooga, TN

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

MHP – A Porsche Company is a management and IT consultancy that supports clients in various sectors, including automotive and manufacturing. The Help Desk Technician role involves providing first-level support for production connected systems, managing incidents, and ensuring the smooth operation of help desk services in Chattanooga.

Management Consulting

No H1B

Hiring Manager

Judith Lukic

Responsibilities

Operative responsibility in problem management (incident management, problem management) for all items impacting plant operations

Create Application and Hardware (System) Lifecycle Plans

Work with the ITP management to ensure that a multiyear lifecycle plan is created to support from 1st to 3rd level support including milestones for all known firmware/software versions or functional upgrades and sunset and successor systems

Assess and Manage System Requirements and Production program fulfillment

Work with the ITP department to determine, the current level of performance expected and risk with current process and systems

Create with the business area requirements plans for continuous improvement of the process and systems throughout the plant

Identify Automated Solutions which support business process maturity or improvement

Qualification

ITIL KnowledgeTCP/IP ServicesMicrosoft WindowsMicrosoft OfficeBasic application configurationTroubleshooting skillsPhone skillsAnalytical skillsWrittenWork on multiple activities concurrentlySystemic thinkingTechnical skillsVerbal communication skillsWork under pressureDocumentation skillsClient focusTeamwork

Required

ITIL (Problem, Incident, Change Management) Knowledge

Good phone skills (patient, clear communicator)

TCP/IP Services

Microsoft Office

Microsoft Windows

Basic application configuration

Strong analytical skills

Strong written and verbal communication skills

Work under pressure

Ability to work on multiple activities concurrently

Strong systemic thinking and problem solving skills

Experience in business process definition and validation

Strong troubleshooting skills

Good documentation skills

Ability to take a 'client' focus when engaging with internal departments / customers

Strong technical skills

Works well as part of a team

Preferred

Bachelor in Computer Science/Info Technology Mgmt (preferred)

Knowledge in equipment and technology from: Microsoft Windows Server, VMWare, Sun Technology, Citrix, ITIL Processes (Incident, Change, & Problem Management), Enterprise Monitoring Systems