BusPatrol · 1 week ago
Director of IT Operations
TX - Austin
Full-time
Hybrid
Director/Executive
10+ years expBusPatrol is a technology company focused on improving school bus safety through innovative solutions. The Director of IT Operations will lead the global end-user services and support organization, ensuring operational excellence and high-quality service delivery across the enterprise.
GovTechLaw EnforcementPublic SafetyTransportation
Responsibilities
Develop, communicate, and execute the organization’s IT operations vision, strategy and roadmap
Lead high-performing teams across Service Desk, Onsite Support, and Office 365/Azure platforms
Manage all aspects of the Global Service Center, including SLAs, escalations, and vendor relationships
Establish and enforce end-ser technology standards, ensuring alignment with business objectives
Define and monitor key metrics (SLAs, CSAT, DORA) to ensure operational excellence and accountability
Oversee day-to-day service delivery operations and drive continual improvement through automation and process optimization
Collaborate with senior management on IT strategy, technology roadmaps, and business transformation initiatives
Manage budgets and resource allocation to support growth while maintaining cost efficiency
Lead, mentor, and develop technical and operations staff, fostering engagement, innovation, and ownership
Promote a culture of transparency, accountability, inclusion, and continuous learning across all IT functions
Qualification
Required
10+ years of progressive IT operations management experience, including leadership of large, distributed technical support teams
Deep expertise in end-user technologies, collaboration platforms, device management, and IT service management tools
Strong command of ITIL processes, service governance, and incident/change management best practices
Demonstrated ability to drive service excellence, meet SLAs, and deliver measurable business impact
Experience managing vendor contracts, budgets, and technology investments
Exceptional communication and presentation skills, with the ability to engage both technical and executive audiences
Proven track record of building and sustaining high-performing teams in fast-paced, growth-oriented environments
Strong analytical, problem-solving, and decision-making skills with a focus on data-driven outcomes
Leadership qualities that inspire accountability, collaboration, and innovation across teams
Benefits
Competitive salary and benefits package
Unlimited PTO
Company
BusPatrol
BusPatrol is the nation’s most deployed school bus stop-arm solution, protecting 2M students, reducing violations, and making roads safer.
201-500 employees
H1B Sponsorship
BusPatrol has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Weatherford Capital
2024-06-06Private Equity
2024-01-09Private Equity
Leadership Team
Karoon Monfared
CEO
Justin Meyers
President & Chief Innovation Officer
Recent News
Company data provided by crunchbase