Highmark · 4 hours ago
Manager Vendor Performance and Operations
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
5+ years expHighmark Inc. is a healthcare company that is seeking a Manager Vendor Performance and Operations to lead a team of vendor performance managers. The role involves overseeing external vendors, managing relationships with internal partners, ensuring compliance with service agreements, and driving strategic initiatives to optimize vendor performance and operational efficiency.
Health CareHealth InsuranceInsuranceWellness
Responsibilities
Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity
Manage relationships, performance and delivery with internal partners and lead matrix management efforts and initiatives. Continuous assessment of vendor effectiveness to ensure Highmark is utilizing best in class vendors
Understands the status of all vendors within their team and is responsible for performance and operations of these vendors. Oversite to ensure that contractual requirements are met, invoicing and payment is accurate, and vendor services are aligned with Highmark strategic objectives. Guide and mentor the more experienced team members in mentoring the team effectively and efficiently
Work with team and senior vendor operations manager to assess current vendor offerings and changes to current programs with the potential to drive medical cost savings as well as where they can plug in to the larger HP and Enterprise Strategy. Work closely with VMO leadership and Curated Health / Living Health Solutions
Work with actuary and C2V Team to size and document any incremental medical cost savings related to current vendor work
Represent, engage and champion operational needs within the governance process and structure as outlined in the vendor contract to ensure efficient and effective relationship management of the services provided. Communication of needs to leadership and aid in escalation process when necessary. Ensure that all technical issues for vendors are correctly prioritized and are addressed in a timely manner through oversite of Vendor Operations Analyst on their team and engagement with HMHS / ticket governing process
Awareness and oversite of contracts applicable to team's vendors, ensuring partnership with procurement on contract development and renewal, and financial reimbursement. Understanding and awareness of VMO budget process including ensuring that purchase orders created are in compliance with Accounts Payable guidelines, data entered into the Highmark budget system consistent with senior management direction, awareness of monthly actual versus budget reports, and ability to guide senior vendor operations manager and team to complete
Other duties as assigned
Qualification
Required
Bachelor's Degree in Business, Finance, Accounting, Economics, Health Care Management or Procurement/Supply Chain
6 years of related and progressive experience in lieu of Bachelor's degree
5 years in Vendor Management OR Vendor Operations OR Budget Management
3 years in People Management
Critical Thinking Skills
Flexibility and enthusiasm for learning
Good communication skills
Ability to influence stakeholders and decision makers
Experience in and ability to thrive in a matrixed organization
Experience with budget management
Ability and comfort interacting and presenting to senior leaders
Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences
Computer Literacy (Microsoft Office Suite)
Process Development and Oversite
Preferred
5 years in the Health Care industry
1 year with Project Management
Company
Highmark
Highmark provides health insurance plans for individuals and businesses.
10001+ employees
H1B Sponsorship
Highmark has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (19)
2022 (21)
2021 (18)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
$27.3M2018-04-06Grant· $25M
2014-08-07Grant· $2.3M
Leadership Team
Deborah Rice-Johnson
CEO, Diversified Businesses at Highmark Inc. and Chief Growth Officer
Paul Sikora
CTO Provider Services
Recent News
2025-12-11
Company data provided by crunchbase