Open Source Support Engineer jobs in United States
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Zilliz · 6 hours ago

Open Source Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Zilliz is a fast-growing startup developing the industry’s leading vector database for enterprise-grade AI. They are seeking an Open Source Support Engineer to provide technical support to Milvus users, helping them build applications and troubleshoot deployments while contributing to the growth of the Milvus ecosystem.

AI InfrastructureAnalyticsArtificial Intelligence (AI)DatabaseMachine LearningOpen SourceSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Become and expert in open-source Milvus, and how modern AI applications use vector databases
Provide technical support to Milvus users via Discord, Email, and 1:1 meetings
Answer questions and offer guidance on vector search concepts, indexing strategies, performance tuning, and search pipeline design
Troubleshoot self-hosted Milvus deployments, including Docker- and Kubernetes-based environments
Engage with users to understand their technical challenges, deployment context, and usage patterns
Work with Milvus engineers to help resolve user-reported issues and explore solution options
Build long-term relationships with open-source users by helping them launch to production and operate reliable production systems
Gather feedback from real-world deployments and share insights with product and engineering teams

Qualification

Open-source MilvusDistributed systemsDockerKubernetesTechnical supportUser-focused mindsetCloud platformsCommunication skills

Required

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience)
Solid understanding of computer science fundamentals and software engineering principles
Some exposure to backend systems, databases, or infrastructure (through coursework, projects, or internships)
Ability to read and understand code, debug issues, and learn new technologies quickly
Clear and thoughtful communication skills in developer-facing conversations
A user-focused mindset with a strong sense of technical ownership
Aspire to understand business context and able to prioritize effectively

Preferred

Any experience with distributed systems, containers (Docker), or orchestration (Kubernetes)
Coursework or projects involving databases, search systems, or data pipelines
Exposure to vector search, embeddings, or machine learning concepts
Experience in developer communities, open-source projects, or technical forums
Internship experience in support engineering, DevOps, backend engineering, or related roles
Familiarity with cloud platforms (AWS, GCP, Azure)

Company

Zilliz

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The company behind the Milvus open-source vector database
dateFounded in 2017
location
Redwood City, California, USA
people-size51-200 employees
web-link
https://zilliz.com/

H1B Sponsorship

Zilliz has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
$113M
Key Investors
Prosperity7 VenturesHillhouse Investment5Y Capital
2022-08-24Series B· $60M
2020-11-16Series B· $43M
2018-01-01Series A· $10M

Leadership Team

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Charles Xie
Founder & CEO
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Paige Zayas
Talent Acquisition Partner, GTM
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Recent News

PR Newswire
Milvus Surpasses 40,000 GitHub Stars, Reinforcing Leadership in Open-Source Vector Databases
2025-12-19
Morningstar.com
KIOXIA AiSAQ Technology Integrated into Milvus Vector Database
2025-12-17
Morningstar.com
Zilliz Selects AWS as its Strategic Cloud Provider to Power Global Vector Database Solutions
2025-12-04
Company data provided by crunchbase