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CDW · 3 hours ago

Senior Sales Operations Representative

United States

Full-time

Remote

Mid, Senior Level

$50K/yr - $66K/yr

2+ years exp

CDW is a leading multi-brand provider of information technology solutions to various sectors. The Senior Sales Operations Representative will maximize the productivity of account managers through operational support and customer interaction, ensuring efficient order management and exceptional customer experiences.

AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware

Responsibilities

Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing

Ensure all government, customer and seller requirements are followed on orders (DPAS ratings, due dates, contract requirements for purchasing and SLA’s)

Works closely with appropriate Services and Project Management team(s) on large projects

Responsible for order management coordination on all customer rollouts

Provide consistent status updates for orders, quotes, or other requests to sales coworkers

Proactive interaction with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes

Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint)

Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources

Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems

Web order processing through the Sales Order Router

Manage bids entry, amend, and win bids in the Bid Router, as needed

Ensure proper purchasing contract(s) and terms are selected upon order entry

Daily maintenance of sales order routers and sales order manager screens

Ensure all started tasks are seen through to completion

Facilitate and follow up on Customer Relations/ServiceNow Request to ensure a frictionless order flow experience for customers, and sales coworkers

Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router

Train and mentor new and existing coworkers

Leverage appropriate contract vehicles and pricing schedules for specified customers

Have advanced understanding and maintain in-depth knowledge of relevant products, contracts, or business segment requirements

Leverage/seek internal and external training opportunities to continually develop product knowledge and sales skills

Complete Partner Product accreditation to further advance skillsets in solutions and services sales

Build trusted customer relations so you can be second in command when the Account Manager or Account Manager Team(s) is out of the office or traveling

Proactively provide pertinent information to client(s) and account manager (s)

Develop good working relationships with internal departments

Have a high sense of urgency to go above and beyond; to provide an exceptional customer experience

Qualification

Order managementSales productivity toolsMicrosoft OfficeCustomer relationsSales experienceYellow Belt CertificationInternal CDW systemsTrainingCommunication skillsInterpersonal skillsProblem solvingProject managementMentoring