Garfield Refining · 3 days ago
Customer Support Specialist
Philadelphia, PA
Full-time
Onsite
Entry Level
1+ years expGarfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA, seeking a passionate Customer Support Specialist to join their team. In this role, you will gain hands-on experience in customer service, operations, and administrative functions while delivering excellent service and support to customers.
MiningPrecious Metals
Hiring Manager
Jill March, PHR, SHRM-SCP
Responsibilities
Opening and processing daily shipments efficiently and accurately
Entering and maintaining accurate customer data into our software systems
Maintain a positive and professional attitude toward customers
Answering phone calls and directing them to the appropriate team members
Delivering excellent customer service and communication at every touchpoint
Escalating complex or urgent issues to management as needed
Supporting other departments and projects as assigned
Qualification
Required
At least 1 year of experience in a professional environment
A quick and adaptable learning style
Proficiency in Microsoft Office, particularly Excel
Strong organizational skills and sharp attention to detail
A passion for helping people and providing excellent service
A dependable work ethic and collaborative mindset
Preferred
Associate's or Bachelor's degree preferred (but not required—we provide thorough training)
Benefits
Subsidized medical, dental and vision plans for employees and their family members.
401(k) with employer contributions
Paid Time Off
Company
Garfield Refining
Garfield Refining offers refinery services of precious metals for dentists, jewelers, pawns, individual sellers, dental labs and crematory.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Terry Smith
Chief Operating Officer & General Counsel
Recent News
EIN Presswire
2025-07-28
Company data provided by crunchbase