Microsoft · 12 hours ago
Principal Customer Experience Program Manager
Redmond, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $275K/yr
6+ years expMicrosoft is a global technology company that empowers every person and organization to achieve more. The Principal Customer Experience Program Manager will lead efforts to enhance the stability and reliability of Azure through strategic supportability initiatives, technical leadership, and fostering a collaborative team environment.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Develop and execute Supportability strategic and roadmap to make Azure the most stable, reliable, and performant cloud
Influence product investment in Supportability and provide technical leadership for engineers across multiple teams
Define what success looks like, how we measure it, and how we get there
Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews
Apply systems thinking and standards approach to solve problems at scale, and through automation
Foster a healthy and inclusive team environment
Embody our Culture and Values
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience
1+ years of experience reading or writing code (e.g., sample applications, learning projects, product demonstrations, documentation)
3+ years experience managing cross-functional and/or cross-team projects
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Preferred
Familiarity with Large Language Models (LLMs), agent development, model evaluation techniques, or human‑in‑the‑loop workflows
Experience designing and delivering solutions using modern software engineering practices and cloud technologies in ways that support accessibility, scalability, and customer needs
Effective communication and inclusive leadership skills, enabling clear partnership with diverse teams, stakeholders, and customers
Commitment to continuous learning, including exploring emerging technologies and applying them to address business and customer challenges
Familiarity with program‑management practices across different software development services, methodologies, and delivery models
Understanding of engineering best practices used in cloud‑based services
Experience applying structured problem‑solving approaches, including pilots, prototypes, experimentation frameworks, or iterative testing
Experience implementing Supportability‑by‑Design principles to enhance customer experience and support service reliability
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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