Tyto Athene, LLC · 1 month ago
Systems Analyst
United States
Full-time
Remote
Entry, Mid LevelTyto Athene is a trusted leader in IT services and solutions, and they are seeking a Systems Analyst to provide remote support services on the Customer Service Desk Team. The role involves troubleshooting software and hardware issues, assisting customers with system operations, and logging requests into the ServiceNow ITSM.
Information Technology
Responsibilities
Respond to and track user inquiries about system operation and application usage
Address software and hardware problems
Apply knowledge of installation and configuration of PC based computer hardware including modems, LAN/WLAN cards, CD ROM drives, hard drives, expansion cards
Diagnose and resolve computer related problems
Answer questions about/handle problems relating to software to include, but not limited to, the Microsoft Office 365 Suite, Antivirus products, web browsers Adobe, etc
Field/prepare and install new hardware, i.e., PC's, MACs, printers and other peripherals
Receive and log customer calls via telephone, voice, self-service tickets, and electronic mail
Perform remote analysis of reported problems and take actions as appropriate
Initiate, follow-up and track warranty actions
Be the first line of defense for security issues
Log all requests into the ServiceNow ITSM
Escalate problems to other support personnel when a problem is not easily identified and corrected in a timely manner
Follow up with customers to ensure issues have been resolved
Patching of cabling to provide connectivity to end points
Switch port configuration and troubleshooting
Qualification
Required
Associates degree or higher in Computer Science or IT related field or equivalent
Industry support center or help desk experience
Working knowledge of networks and server/pc architecture
Preferred
ITIL Foundations Certification desired
Microsoft certification desired but not required
Benefits
Health/Dental/Vision
401(k) match
Paid Time Off
STD/LTD/Life Insurance
Referral Bonuses
Professional development reimbursement
Parental leave
Company
Tyto Athene, LLC
At Tyto Athene, we help turn Data to Dominance.
Founded in 2018
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Kelly
Chief Executive Officer
Peter O'Donoghue
Chief Technology Officer
Recent News
Washington Technology
2025-11-23
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2025-11-01
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2025-09-16
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