Macy's · 12 hours ago
Merchandising Operations and Support Analyst (Remote)
United States
Full-time
Remote
Entry Level
$46K/yr - $76K/yr
1+ years expMacy's is a storied company that has been part of American culture for over 160 years. They are seeking a Merchandising Operations & Support Analyst to support the drop ship program by collaborating with various teams and managing vendor onboarding processes to ensure effective execution of fulfillment programs.
Consumer GoodsFashionRetail
Responsibilities
Serve as the liaison for all drop ship onboarding for both Macy’s and Bloomingdale's
Collaborate cross-functionally to identify and implement operational and systemic process improvements
Oversee the project management of vendor onboarding, working with merchandising to ensure that vendor products are ready for a successful and timely launch
Continuously optimize the onboarding process for new vendors, meeting timeline targets and capacity levels
Manage relationships with shipping carriers and external providers involved in vendor onboarding activities
Ensure that all vendor compliance documentation and contracts (e.g., pack slips, shipping labels, vendor direct contracts) are updated and accurate
Regularly create and provide status reports to key stakeholders
Assist in the training sessions for merchants on the onboarding process and best practices
Maintain and update vendor direct merchant and vendor-facing documentation and best practices
Demonstrate flexibility and a willingness to quickly learn and support additional systems or processes as needed
Ensure accurate maintenance of all data for drop ship suppliers in our systems
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Experience managing relationships with shipping carriers and external providers, and ensuring compliance with documentation and contracts
Ability to work effectively across functional teams, including merchandising, technology, vendors, and accounts payables
Excellent facilitation and interpersonal skills, with the ability to present information clearly and maintain open communication with stakeholders
Proficiency in maintaining and managing accurate data for drop ship suppliers within systems
Working knowledge of EDI integrations and how they apply to drop ship and marketplace operations
Knowledge of MS Office programs, including Word, Excel, and PowerPoint
Ability to drive and manage both existing and new initiatives related to digital fulfillment with agility and a focus on continuous improvement
Ability to manage workload by prioritizing impactful and time-sensitive issues while escalating appropriately
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
1-3 years of experience in eCommerce drop ship or marketplace onboarding, with a strong understanding of drop ship strategies and processes
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
Occasionally required to move about the workplace and reach with hands and arms
Requires close vision
Able to work a flexible schedule based on department and company needs
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
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