MYCA: Material Handling ยท 3 hours ago
Client Implementation & Support Manager
Raleigh, NC
Full-time
Hybrid
Entry, Mid Level
$67K/yr - $72K/yr
2+ years expMYCA: Material Handling is a leading disruptive innovator in technology solutions and is seeking a Client Implementation & Support Manager to join their team. This role is responsible for managing the deployment of a custom ERP system to clients, providing training and support, and maintaining communication between clients and the internal development team.
Transportation/Trucking/Railroad
Hiring Manager
Erika Roney
Responsibilities
Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated
Maintain required project documentation
Serve as a liaison between business and technical aspects of projects
Travel to client locations to deliver in-person training, system setup, and support during go live
Configure and set up inventory location systems, including barcode creation and inventory counting
Provide clear and engaging software training to users at all levels
Serve as liaison between the client and internal development team to communicate needs, enhancements, and issues
Maintain and update Standard Operating Procedures (SOPs) and system documentation
Collect data and other required information to customize software to client requirements
Support issue resolution, troubleshoot technical challenges, and escalate as needed
Plan and implement large IT projects
Qualification
Required
2+ years of implementation experience
Strong project management skills
Excellent communication and presentation skills, with the ability to effectively convey complex technical information to diverse audiences
Perform data cleansing, formatting, and validation to ensure accurate and complete information is migrated into the system
Deadline and detail-oriented
Strong analysis and critical thinking skills
Proven experience implementing new software solutions or technology systems
Strong project coordination or project management skills, including milestone tracking
Technical proficiency with online portals, inventory systems, or related software
Excellent communication and training skills for both technical and non-technical users
Strong problem-solving skills and attention to detail
Bachelor's degree in business administration, information technology, logistics, or a related field
Preferred
Experience within the material handling industry is a plus
A local Raleigh, NC candidate is preferred, but MYCA is willing to consider a strong candidate within 150 miles of Raleigh, NC
Benefits
Recognition and career advancement opportunities based on performance
Work in a supportive and collaborative team environment
Join a company known for its innovation and commitment to customer satisfaction
Access to Company Gym and workout facility, Raleigh local
Benefits include PTO, 11 paid holidays, and company sponsored medical insurance
Company 401(k) with match
Educational and training opportunities through company programs
Company
MYCA: Material Handling
MYCA: Material Handling is a leading supply chain and technology company transforming the material handling equipment (MHE) industry.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Maria Ezell, CPA
CFO
Company data provided by crunchbase