Counseling Center of West Michigan ยท 18 hours ago
Administrative Assistant at Mental Health Practice
Kentwood, MI
Part-time
Onsite
Entry Level
$18/hr - $18/hr
3+ years expCounseling Center of West Michigan is a mental health practice dedicated to supporting the emotional health of the community. They are seeking an Administrative Assistant to manage patient check-ins, handle communications, and maintain office organization across their West Michigan locations.
ConsultingHealth CareTherapeuticsVirtual AssistantWellness
Responsibilities
Checking in patients for therapy and psychiatry appointments
Answering phones and emails (generally for rescheduling, document requests, etc.)
Maintaining office organization and tidiness
Helping providers schedule, reschedule, and cancel appointments
Other department duties; this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The employee may perform other related duties as assigned by their supervisor
Qualification
Required
Excellent phone presence
Exceptional customer service skills
Basic computer skills
Ability to understand the importance of HIPAA laws and abide by them
Excellent communication skills including active listening
Strong and clear writing/typing skills, including proper spelling and grammar
Service-oriented and able to resolve patient grievances with empathy and understanding
Proficient computer skills with the ability to learn and navigate new software
Ability to work well with co-workers
Ability to accept and apply feedback
Ability to work independently
Regular and predictable attendance
High school diploma or equivalent
Minimum 2 years of customer service experience required
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 40 pounds at times
3 years of administrative experience
Preferred
Customer service experience in a medical setting
Benefits
401(k) matching
Paid time off
Company
Counseling Center of West Michigan
Counseling Center of West Michigan is a counseling company that offers therapeutic support in mental and emotional health.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase