Gloat · 1 week ago
Customer Success Manager (East Coast)
New York, United States
Full-time
Hybrid
Senior Level
$130K/yr - $150K/yr
5+ years expGloat is a revolutionary startup that transforms organizations into Exponential Enterprises by leveraging AI to enhance human potential. They are seeking a Customer Success Manager who will collaborate with customers to deploy Gloat's products, develop long-term strategies, and ensure customer satisfaction and success metrics are met.
Career PlanningHuman ResourcesMarketplaceSoftware
Responsibilities
Work closely with your customers to understand their business needs, helping them define their long term rollout strategy, success metrics and business impact
Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving optimal utilization of the product and solutions
Hold a deep product understanding to support the customers in the best utilization of our product and solutions
Establish incredible rapport and trust with your customers
Work directly with customer’s HR, IT, Business and senior executive teams
Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Product, Sales, Marketing, and RnD
Partner and share responsibilities with teams through implementation processes
Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization
Predict and forecast risk, problem solve and work independently
As required, travel is expected to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from HR, IT, leadership and more
Meet and exceed quarterly targets or other targets defined by the business
Qualification
Required
5+ years of experience in a customer management role
Experience working with enterprise SaaS or enterprise software solutions
Familiarity with products and solutions in the HR and AI space
Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization
Project management skills and experience
Advanced problem-solving skills, verbal and written communication skills
Excellent listening and negotiation abilities
Data-driven
Preferred
Account management experience - an advantage
Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc) - advantage
Benefits
Discretionary (unlimited) PTO
Health care
Dental
Vision
Life insurance + voluntary coverage options
401k + matching
Remote, hybrid, flexible work environments
Employee assistance program
Learning & development opportunities
Laptop & tech setups
WeGloat (Gloat for Gloat!)
Company
Gloat
Gloat is a Workforce Agility Operating System helping put people and businesses in motion
51-200 employees
H1B Sponsorship
Gloat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$192.6MKey Investors
Generation Investment ManagementAccelEight Roads Ventures
2022-06-28Series D· $90M
2021-06-16Series C· $68M
2019-12-17Series B· $25M
Leadership Team
Ben Reuveni
CEO & Co-Founder
Amichai Schreiber
CTO & Co-founder
Recent News
Company data provided by crunchbase