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Van Metre Companies · 15 hours ago

Assistant Service Manager

Herndon, VA

Full-time

Onsite

Mid Level

4+ years exp

Van Metre is a company that emphasizes integrity and professionalism in real estate development and management. They are seeking an Assistant Service Manager to oversee maintenance operations at their Woodland Park Apartments, ensuring excellent customer service and efficient property management.

Real Estate

Growth Opportunities

Responsibilities

Assist Service Manager with directing and overseeing all aspects of maintenance of the community and work closely with the Service Manager

Oversee the performance of preventative maintenance and inspections

Maintain accurate records for all services performed including contracts

Walk the property daily to uphold curb appeal and monitor safety issues

Oversee the schedule and coordinate apartment turns in Yardi

Assist Service Manager in following budget guidelines

Manage inventory and storage areas

Purchasing adequate maintenance materials for service requests and apartment turns and adhering to PO policy

Communicate and advise Service Manager on recommendations for capital improvements and maintenance requirements for annual budget

Notify Service Manager with solutions for any safety or liability concerns as well as preventative maintenance needs

Assist with conducting weekly safety meetings

Monitor and perform service requests from residents in a timely fashion

Ensure excellent customer service

Audit key tracking system daily and weekly

Participate in after-hours emergency requests and ensure property staff coverage 24 hours/day, 7 days/week

Train, coach, and mentor team members

Implement Van Metre’s standards of Management

Support Service Manager and serve as Acting Service Manager in their absence

Other tasks assigned by Service Manager

Qualification

EPA Type II CertificationEPA Universal CertificationCPO CertificationMaintenance ExperienceCustomer ServiceRecord KeepingSafety AwarenessTool MaintenanceTeam LeadershipCommunication Skills

Required

4+ years of maintenance experience or valid training

EPA Type II or EPA Universal Certification - required

High School Diploma or GED

Valid Driver's License and Reliable Transportation Required

Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools

The Assistant Service Manager must maintain a professional and courteous manner with residents, visitors, contractors, and fellow employees

The Assistant Service Manager must have the necessary skills to effectively complete the tasks outlined above

One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships

Preferred

CPO Certification

Benefits

Annual Bonus Potential

Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave

Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches

Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.

Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities

Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company