TPI Global Solutions · 5 days ago
ServiceNow Test Manager
Raleigh, NC
Contract
Hybrid
Senior Level
6+ years expTPI Global Solutions is seeking a ServiceNow Test Manager to collaborate with technical teams, program leaders, and business stakeholders to design and implement effective testing frameworks. The role involves leading a comprehensive testing strategy, managing test plans, and ensuring quality improvements through effective UAT sessions.
FinanceHuman ResourcesIT InfrastructureRecruitingStaffing Agency
Hiring Manager
Inder Saraswat
Responsibilities
Develop and lead a comprehensive testing strategy across all phases of the SDLC—functional, regression, integration, performance, and user acceptance testing (UAT)
Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices
Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts
Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation
Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements
Report progress, test metrics, risks, and quality status to project leadership and key stakeholders
Maintain adherence to internal standards, security policies, and ServiceNow governance
Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities
Mentor team members and end-users on testing best practices and ATF usage
Qualification
Required
Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
Strong grasp of ServiceNow modules and platform functionality
Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail)
Proven success designing test cases for functional, regression, and integration testing
Hands-on experience with API testing (REST, SOAP)
Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban
Skilled at coordinating and facilitating UAT, including stakeholder communication and training
Preferred
ServiceNow certifications: CSA, Implementation Specialist, or Application Developer
Experience with ServiceNow's Test Management module
ISTQB or Certified Agile Tester (CAT) certification
Background in cloud or managed services environments (MSP experience a plus)
Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable)
Experience with load/performance testing tools
Company
TPI Global Solutions
TPI Global started in 1998, providing technical professionals to businesses scrambling to fix the Y2K bug.
201-500 employees
H1B Sponsorship
TPI Global Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Claude Estes
Founder and CEO
Company data provided by crunchbase