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Cigna Healthcare · 7 hours ago

Customer Service Representative - Express Scripts - Remote

United States

Full-time

Remote

Entry Level

1+ years exp

Cigna Healthcare is a global Health Service company dedicated to helping people improve their health and vitality. They are seeking dedicated, compassionate, and empathetic Customer Service Representatives to join their Pharmacy Benefit Management team, where the main responsibilities include answering inbound calls and resolving customer complaints effectively.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies

An average of 70-80 calls are expected daily

Take calls back-to-back while toggling through several applications on multiple screens

Attend 100% of trainings, and the first 90 days of employment

Regular and predictable attendance

Resolve customer complaints through independent problem-solving skills and one-call resolution

Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service

Qualification

Call center experienceMicrosoft OutlookComputer literacyOrganization skillsVerbal communicationWritten communicationProblem-solving skillsTeamwork

Required

High School diploma or equivalent

1 year of call center experience is required

A dedicated workspace with no distractions is required

Intermediate proficiency in Microsoft Outlook

Strong organization skills, written, and verbal communication skills

Ability to remain calm and helpful even when dealing with difficult situations

Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Computer literacy and ability to manage multiple applications simultaneously

The internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Company

Cigna Healthcare

We are a health benefits provider that advocates for better health through every stage of life.

Founded in 1982

Bloomfield, CT, US

10001+ employees

http://www.cigna.com

H1B Sponsorship

Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (442)

2024 (335)

2023 (324)