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Equitable · 6 hours ago

Customer Service Representative (REMOTE)

United States

Full-time

Remote

Entry Level

$46K/yr - $46K/yr

1+ years exp

Equitable is committed to helping clients secure their financial well-being since 1859. They are seeking a Customer Service Representative to handle various incoming inquiries regarding insurance products, providing exceptional customer service while adhering to departmental guidelines.

BankingConsultingFinancial Services

H1B Sponsor Likely

Responsibilities

Answer an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals

Deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, ACW, and Adherence goals established by the department

This position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures

Qualification

Customer service experienceKnowledge in insuranceMultitaskingCommunication skillsProblem solving

Required

High School Diploma

1+ years of customer service experience with superior customer service skills

Preferred

College degree

A strong commitment to our customers. Prior customer service experience with superior customer service skills

Knowledge in insurance with an understanding of the financial market

Ability to work alone and with a team in a highly structured environment

Ability to research and effectively utilize available knowledge/ product resources

Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills

Ability to learn and retain a large amount of detailed information within a short period of time

Ability to multitask and use multiple systems simultaneously

Strong work ethic, demonstrates commitment, dedication, highly engaged and involved in the job

High degree of professionalism; inclusive and collaborative work style

Exceptional quality and service focus; highly productive and performance-driven

Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner

Successfully manage a heavy call volume and sedentary nature of job. Required to sit at a workstation while on the telephone for 90% of the working day

Reliable; ability to meet attendance and punctuality standards

Benefits

Medical

Dental

Vision

A 401(k) plan

Paid time off

Company

Equitable

Glassdoor3.6

Equitable provides consulting services to secure the financial well-being and retirement strategies for individuals and families.

Founded in 1859

New York, New York, USA

5001-10000 employees

https://equitable.com/

H1B Sponsorship

Equitable has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (31)

2024 (18)

2023 (26)

2022 (37)

2021 (20)

2020 (12)