CF Industries · 5 hours ago
IT Support Specialist III
Yazoo City
Full-time
Onsite
Mid Level
$75K/yr - $100K/yr
4+ years expCF Industries is dedicated to providing clean energy to feed and fuel the world sustainably. The IT Support Specialist III is responsible for a wide range of IT support for users and other IT support specialists, resolving user issues and maintaining infrastructure services while ensuring compliance with established processes and security protocols.
AgricultureChemicalManufacturing
Responsibilities
Support users/user groups on all aspects of user-reported problems, including software, hardware, and peripheral equipment. This level of support requires SMEs (Subject Matter Experts on different applications)
Review and proofread technical documentation for troubleshooting and training purposes. Train and educate team members in troubleshooting and support procedures
Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution
Deliver support to the user community for maximizing PC potential through second tier help desk support and providing encl-user training and support for all Microsoft applications
Maintain, configure, and administer computer networks and related computing environments including computer hardware, systems software, applications software, computer image, software packages, backup systems, and disaster recovery processes (including digital and analog communication equipment)
Lead teams and small projects with minimal supervision and guidance. Participate in the planning and execution of team projects
Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary, and escalating as required. This may include manufacturing facility technical control hardware and software issues
Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back up all user profiles, data, and equipment for active and terminated employees
Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses, hardware, and peripherals assets
Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx); Sarbanes Oxley/SOX; Data backup, recovery, and classification; Information Technology Asset Management (ITAM)
Qualification
Required
4 or more years of related professional work experience is typically required to complete all essential job functions
Proficient in the application of MS Office suite
Proficient in the installation, configuration, and distribution of PCs, laptops, and peripherals
Understanding of server setup and configuration
Demonstrated expertise with the software or hardware tools that enable monitoring, package creation, testing, and supervision of desktop and laptop configurations to assess configurations for compliance
Skilled with technologies and standards used during the installation, deployment, and maintenance of software
Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware, and peripherals
Demonstrated proficiency in voice and/or video communications
Strong active listening and collaboration skills
Ability to empower others through training, education, and providing technical advice tailored to the encl-user's technical abilities
Ability to present effectively to senior leadership and act as a point of contact for any IT-related issues in a high-pressure environment or situation
Challenges self and others to increase technical knowledge and skills
Preferred
BS/BA or its equivalent in a related field is typically preferred
Microsoft certification at an 'Expert' level is preferred
AA/AS may be preferred
Benefits
Incentive program is available to all full-time employees
Comprehensive benefits package including two medical plan options
Health savings plan with a company contribution and a match
Dental and vision benefits
Well-being incentive program
401(k) Plan
Life and disability insurance
Paid time off programs
Company
CF Industries
At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably.
1001-5000 employees
H1B Sponsorship
CF Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (8)
2021 (7)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-09-04Post Ipo Debt· $750M
2005-08-11IPO
Leadership Team
Christopher Bohn
Executive Vice President, Chief Operating Officer
Ashraf Malik
Senior Vice President, Manufacturing and Distribution
Recent News
Business Wire
2025-12-13
2025-10-03
Company data provided by crunchbase