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Eastern Bank · 3 hours ago

Operations Team Leader

407R Mystic Ave, Medford, MA, 02155, US

Full-time

Onsite

Mid Level

$21.06/hr - $33.85/hr

Eastern Bank is dedicated to supporting its employees and fostering an inclusive workplace. The Operations Team Leader will oversee Lockbox mail operations, ensuring productivity and compliance while training staff and addressing any operational issues that arise.

BankingFinanceFinancial Services

Responsibilities

Assign/coordinate/monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity with the least cost per item

Research and determine the disposition of mail and exception items on a daily basis (if necessary)

Verify Mail Logs on a daily basis

Review operator production logs for clarity, statistics and accuracy

Ensure the daily work is completed according to department procedures and customer specifications and deadlines

Participate in the daily Operational meetings, which encourage openness that is conducive to the flow of communication between areas

React to and respond to issues or problems that arise immediately

Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank

Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them

Monitor/review/approve/complete various daily, weekly, monthly documentation

Train/cross-train associates

Communicate effectively with staff, key associates, management, vendors, and internal/external customers

Monitor and/or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures

Provide support to Customer Service, OCR Operations and participate as needed in research

Other duties as assigned

Qualification

Banking Operations experienceLeadership responsibilitiesLockbox Operations knowledgeCustomer Service experienceMulti-tasking abilityLogical thought processEstimation skillsInterpersonal skillsCommunication skillsFlexibility