Asana · 1 week ago
Head of CX Enablement
New York City
Full-time
Hybrid
Director/Executive
$194K/yr - $254K/yr
8+ years expAsana is a leading platform for human + AI collaboration, and they are seeking a Head of CX Enablement to lead enablement strategy and execution for their global Customer Experience (CX) organization. This role involves setting the direction for CX enablement, managing a team, and ensuring that post-sales teams are enabled to perform at their best.
CollaborationEnterprise SoftwareSaaSSoftwareTask Management
Responsibilities
Set the vision, strategy, and operating approach for CX enablement across Customer Success, Support, Professional Services, and Renewals
Lead, coach, and develop a team of Enablement Managers and Instructional Designers, supporting high standards of execution, collaboration, and impact
Provide ongoing performance management, career development, and coaching to help team members grow and succeed in their roles
Translate CX business priorities into a clear, focused enablement roadmap
Partner closely with senior CX leaders to diagnose performance gaps and design enablement approaches that drive measurable behavior change
Ensure the delivery of high-quality, scalable enablement programs, including onboarding, role readiness, certifications, and continuous development
Establish frameworks, playbooks, and processes that enable consistent enablement across roles, regions, and CX functions
Define success metrics and own the measurement of enablement effectiveness, including adoption, performance impact, and business outcomes
Use data and insights to continuously improve enablement programs and inform prioritization decisions
Oversee learning content, knowledge management, and enablement systems to ensure information is accurate, accessible, and sustainable for day-to-day operations
Act as a trusted thought partner to CX and Enablement leadership, influencing decisions through insight, data, and sound judgment
Qualification
Required
8+ years of experience in enablement, learning & development, or related roles supporting customer-facing teams
3+ years of people management experience, including managing Enablement Managers and/or senior individual contributors
Demonstrated success leading and developing teams through coaching, feedback, and performance management
Proven experience translating business priorities into scalable enablement strategies and programs
Strong ability to partner with senior leaders and influence without authority
Experience defining success metrics and using data to measure and communicate enablement impact
Excellent executive communication and presentation skills
Experience operating in a SaaS or technology-driven environment
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Benefits
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
Company
Asana
Asana is a software company that specializes in the fields of work management, productivity, team goals, and project execution.
1001-5000 employees
H1B Sponsorship
Asana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (81)
2023 (82)
2022 (93)
2021 (51)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
$453.2MKey Investors
Silicon Valley BankManhattan Venture Partners (MVP)Generation Investment Management
2020-09-30IPO
2020-08-15Undisclosed
2020-06-08Debt Financing· $200M
Leadership Team
Dan Rogers
Chief Executive Officer
Dustin Moskovitz
CEO & Co-Founder
Recent News
2026-01-16
2025-12-10
Company data provided by crunchbase