Care.com · 1 day ago
Backup Care Specialist
Dallas, TX
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $22/hrCare.com is a consumer tech company focused on solving the challenge of finding great care for loved ones. The Backup Care Specialist provides customer service support for clients with backup care needs, ensuring client satisfaction and managing fulfillment through various communication channels.
Child CareElder CareHousekeeping ServicePetTutoring
Responsibilities
Provide top-notch customer service to all clients and providers
Ensure the achievement of high client satisfaction by providing attentive listening around the client’s specific needs and educating the client on his/her benefits options
Conduct research and provide backup care referrals, when working on fulfillment
Ensures the highest quality of client satisfaction by meeting the company standards for production and quality
Collaboration and communication with the internal team
Utilize and document case information in LifeCare’s CRM database
Log, track, and document all support issues by utilizing the call-tracking software tools
Maintain department and individual standards for performance
Consistently meeting call center metric standards for average speed to answer, service level agreements, and abandon rates to guarantee highest quality of customer satisfaction
Qualification
Required
Top-notch customer service skills are required
Strong attention to detail and adherence to call center metrics
Outstanding analytical, organizational, and time management skills
Excellent written and oral communication; demonstrated active listening and interpersonal skills
Excellent computer literacy and keyboarding skills
Preferred
Associate's or Bachelor's Degree preferred
Familiarity or experience in a child care and/or adult care setting
Benefits
Health insurance coverage
Life and disability insurance
A generous 401K employer matching program
Paid holidays
Paid time off (PTO)
Company
Care.com
Care.com is where families go to find care and where caregivers go to find meaningful work.
Founded in 2006
1001-5000 employees
H1B Sponsorship
Care.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (8)
2023 (21)
2022 (20)
2021 (25)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$156.85MKey Investors
CapitalGIVPNew Enterprise Associates
2019-12-20Acquired
2016-06-29Post Ipo Equity· $46.35M
2014-01-24IPO
Leadership Team
Michelle Arbov
Chief Financial Officer
Digesh Kapadia
Director of DevOps
Recent News
San Diego Union-Tribune
2025-10-27
2024-10-11
Company data provided by crunchbase