John Galt Staffing · 1 day ago
Senior Desktop Engineer
Ann Arbor, MI
Contract
Onsite
Senior Level
5+ years expJohn Galt Staffing is seeking a Senior Desktop Engineer (Contractor) focused on macOS administration and enterprise endpoint management. This role involves leading Jamf Pro administration, driving compliance initiatives, and mentoring junior staff while ensuring secure operations across NETSCOUT offices.
RecruitingStaffing Agency
Hiring Manager
John Boudreau
Responsibilities
Act as the primary escalation point for complex macOS and endpoint issues; own resolution and root-cause analysis for high-impact incidents
Lead Jamf Pro administration (policies, profiles, smart groups, configuration, packaging, and scripted deployments)
Manage ADE/zero-touch provisioning for Apple devices; maintain enrollment workflows and PreStage configurations
Drive macOS security posture: FileVault enforcement, patch currency, EDR health checks (e.g., SentinelOne), and CIS benchmarks
Provide Tier 2/3 support for Apple hardware/peripherals and core productivity apps (Office 365, VPN, Okta), plus Windows endpoints as needed
Perform asset lifecycle tasks: provisioning, returns/RMA, and data-sanitized disposal coordination; maintain accurate inventory updates
Execute onboarding/offboarding tasks in ServiceNow (ITSM) and update asset records in FreshService (Asset Management System); validate termination controls and leavers’ data handling
Collaborate with Server, Network, and Security teams; drive resolution and communicate risk proactively during change management and major deployments
Author and maintain technical documentation and internal KB articles; contribute to runbooks and standard operating procedures
Mentor interns and junior staff; guide best practices for Apple device management
Qualification
Required
5+ years in desktop support or systems engineering with demonstrable macOS depth; strong troubleshooting and leadership skills
Hands-on Jamf Pro administration (policies, profiles, packaging, scripts); ADE enrollment and zero-touch provisioning experience. Advanced Jamf certification a plus
Working knowledge of ITSM platforms (ServiceNow) and asset management tools (FreshService); ticket lifecycle management and SLA awareness
Proficiency with enterprise services: Okta, Office 365, VPN clients; endpoint security/EDR (e.g., SentinelOne, Rapid7); disk encryption (FileVault)
Ability to document procedures clearly; communicate with technical and non-technical audiences; operate independently and collaboratively
Preferred
Advanced Jamf certification a plus
Company
John Galt Staffing
John Galt contributes to the success of organizations and individuals nationwide by expertly matching them with one another.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase