Raptor Technologies · 4 hours ago
Desktop Support Specialist
Houston, Texas, United States
Full-time
Onsite
Mid Level
3+ years expRaptor Technologies is a company dedicated to enhancing school safety through integrated software and services. The Desktop Support Specialist will provide both hands-on and remote technical support for desktop systems, manage IT Helpdesk operations, and assist employees with troubleshooting hardware and software issues.
SecuritySoftware
Responsibilities
Assisting employees to troubleshoot and resolve problems with company issued computer hardware and software
Taking ownership of employee Onboarding and Offboarding
Upgrading, installing, and configuring application software and computer hardware
Creating and managing system permissions and user accounts
Configuring and maintaining a company's computers, servers, networks, enterprise software and security systems
Installing and configure hardware and software as needed
Providing technical support for Microsoft Office and other software applications
Setting up new user accounts and configure access permissions
Maintaining inventory of hardware and software
Providing technical support to remote workers
Manage the HelpDesk ticketing database by creating and updating tickets; drive adoption of the HelpDesk ticketing database
Building Access administration
Check, scan mail and packages
Office supply ordering
Other relevant projects as needed or assigned
Qualification
Required
At least 3 years of experience providing excellent customer service
At least 2 years of experience with hands-on hardware support (or equivalent education)
Windows 7+ experience
OS X 10.9+ experience
PC Hardware Configuration
Experience with or exposure to the following tools related to technical support and administration (remote support a plus)
Office 365
SharePoint
Windows and Mac systems
Microsoft Defender
Mobile management tools (JamF and Microsoft Intune)
Must be willing to work from the Houston office Monday- Friday
Strong eye for detail
Excellent multi-tasking abilities and sense of urgency as all tasks are time-sensitive
Ability to communicate effectively in English with employees through all available mediums (verbal, electronic and written)
Responsive, resourceful and adept at problem-resolution to achieve positive satisfaction from employees
Benefits
Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
401(k) employer contribution to help you plan for the future
Company paid life insurance, STD, and LTD
Pet insurance
Company
Raptor Technologies
Raptor Technologies is a developer of visitor management systems used to provide possible protection for every child in school.
201-500 employees
H1B Sponsorship
Raptor Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
JMI Equity
2025-11-28Private Equity
2025-11-28Acquired
2018-11-19Private Equity
Leadership Team
Gray Hall
Chief Executive Officer
Recent News
2025-11-28
Company data provided by crunchbase