Royal House Partners ยท 4 hours ago
Customer Service and Inside Sales Manager
Texas, United States
Full-time
Hybrid
Mid, Senior LevelRoyal House Partners is a platform company specializing in acquiring and growing businesses in the HVAC, plumbing, and electrical services sector. They are seeking a Customer Service and Inside Sales Manager to oversee daily customer service operations, ensure high customer satisfaction, and lead a team of customer service representatives.
Consumer Goods
Responsibilities
Oversee daily customer service operations
Ensure a high level of customer satisfaction
Lead a team of customer service representatives
Analyzing customer data
Handling escalations
Developing service strategies
Driving the team to meet performance targets
Act as the primary point of contact for customer service concerns
Ensuring prompt and effective resolution
Qualification
Required
Proven experience in Customer Service Management and enhancing Customer Satisfaction
Strong skills in Customer Support and handling customer inquiries efficiently
Excellent Analytical Skills with the ability to interpret data and make informed decisions
Effective Communication skills, both verbal and written, with strong interpersonal abilities
Detail-oriented, proactive problem-solving approach
Preferred
Experience in team management and training
Knowledge of Service Titan
Company
Royal House Partners
Royal House Partners operates as an investment firm.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
CPS Capital
2022-02-03Private Equity
Leadership Team
Doug Hart
Chief Executive Officer
Recent News
Company data provided by crunchbase