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Chase · 15 hours ago

Technology Support II - Embedded Finance Technology Support

10 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid Level

$76K/yr - $105K/yr

3+ years exp

Chase is a leading financial institution offering innovative financial solutions. As a Technology Support II team member, you will ensure the operational stability and performance of production application flows while collaborating with cross-functional teams to resolve issues and improve service delivery.

BankingFinancial Services

Responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

Collaborate across partner teams to establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI), and Error Budget for key Production services and proactively resolve issues before they impact customers

Performs essential day-to-day duties around Incident, Problem (RCA), Change Event (monitoring/alerting) management

Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

Develops and maintain alerting mechanisms to promptly detect and respond to incidents. Collaborate with cross-functional teams to resolve issues and minimize downtime

Designs and implements Datadog instrumentation strategies to monitor application performance, infrastructure health, and user experience. Ensure comprehensive coverage and accurate data collection

Identify issues for escalation and communication and provide solutions to the business and technology stakeholders

Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies

Be able to multi-task, handling complex requirements and is adaptable

Qualification

JavaAWSDatadogPythonDevOps toolsSQLNetworking conceptsScripting languagesObservability toolsCloudWatchCI/CD pipelines

Required

Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Experience with one or more general-purpose programming languages such as Java

Knowledge of scripting languages such as Python, Bash, or PowerShell

Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud, with specific experience in public cloud AWS. Including proficiency in AWS services such as EC2, S3, RDS, Lambda, VPC, CloudFormation, etc

Experience in observability and monitoring tools and techniques

Experience with monitoring and logging tools like CloudWatch, AWS X-Ray, and third-party solutions

Understanding of networking concepts, including DNS, TCP/IP, VPN, and load balancing

Familiarity with DevOps practices and tools like Jenkins, Docker, Kubernetes, and CI/CD pipelines

Experience with database management and SQL

Hands-on experience on Datadog with ability to create custom dashboards

Preferred

Bachelor's degree in computer science

Possess good working understanding of public cloud with AWS Certification

Experience working in banking and payment domains such as: FX Cross Currency, High and low value payment, SWIFT, Real-time payment, collection, check clearing, tax payment, partner bank system