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Eppendorf · 7 hours ago

Field Service Engineer

Seattle, WA

Full-time

Onsite

Entry, Mid Level

$80K/yr - $85K/yr

2+ years exp

Eppendorf is a company focused on providing high-quality technical services in the life sciences field. They are seeking a Field Service Engineer responsible for delivering premium technical service, performing installations, training, and maintenance on instruments and equipment, while ensuring customer satisfaction and managing service documentation efficiently.

BiotechnologyInternet

H1B Sponsor Likely

Responsibilities

Responsible for providing premium technical service in designated territory: Washington, Oregon, Idaho, Montana, and Alaska

Perform service efficiently and effectively on instruments and equipment as requested or initiated. This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement

Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, time recording, billing and quality documents in-house, on site at customer facilities or over the phone as required

Delivers high quality, customer centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills

Demonstrates a positive can-do professional image and attitude in front of customers and colleagues always

Communicates status and expectations in both written and verbal formats in clear, complete, concise manner at frequent or as requested intervals

Exhibits excellent proactive pre-call planning and follow up skills

Establish and maintain a high degree of technical knowledge pertaining to service activities described

Acts as a trusted advisor to Eppendorf customers, by understanding the customer’s issues and recommending solutions which provides a positive customer experience and satisfies the customer’s requirements

Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth

Responsible for inventory management of spare parts

Maintains and re-orders suitable inventory and complies with all the company's inventory control policies, procedures, rules and regulations

Routinely requires extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer and/or ENA and Eppendorf Service needs

The ability to travel by commercial airlines is required

Properly documents and manages all work activity, including: input to the CRM system, inventory management, time management, billing and quality-related activities

Qualification

Technical serviceTroubleshootingPreventive maintenanceCustomer serviceInventory managementCross-sellingCommunication skillsTime management

Required

Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and 2+ years' related experience and/or training

Ability to travel up to 80% of the time within the territory

Valid driver's license required and good driving record

Benefits

Attractive Bonus and Commission Plan

Position is eligible for Overtime Pay and is paid at 1.5 times normal hourly rate

Per diem pay

Company vehicle for work and personal use, along with a gas card, and liability insurance

Competitive total rewards package including health, financial, and education benefits

Company

Eppendorf

Glassdoor3.8

Eppendorf is a life science company that develops and sells instruments and consumables for liquid and cell handling in laboratories.

Founded in 1945

Hamburg, Hamburg, DEU

1001-5000 employees

https://dasgip.de

H1B Sponsorship

Eppendorf has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)