VIAVI Solutions · 1 day ago
Product Support Manager
Paeonian Springs, VA USA
Full-time
Onsite
Mid, Senior Level
3+ years expVIAVI Solutions is a global provider of network test, monitoring and assurance solutions. The Product Support Manager is responsible for driving the integration of third-party technologies into product lines and managing key customer product development projects.
AerospaceAutomotiveComputerConsumer ElectronicsHardwareIndustrialMilitaryMobileSoftwareTelecommunications
Responsibilities
Identify, evaluate, and recommend third-party technologies (sensors, software modules, computing platforms, radios, antennas, etc.) that can enhance existing or new product lines
Serve as the primary liaison between external technology providers and internal engineering teams to define requirements, integration plans, and technical feasibility
Manage proof-of-concept testing, pilots, and validation workflows
Support commercial negotiations by providing technical input, risk assessments, and integration cost estimates
Lead new product introduction (NPI) projects with key customers, from requirements capture through delivery and field validation
Develop work plans, timelines, and milestones; track progress and remove roadblocks
Coordinate cross-functional contributions across engineering, manufacturing, quality, and supply chain
Act as the customer’s technical advocate, ensuring all specifications, documentation, and deliverables are met
Assist Product Engineering with change requests, configuration control, and post-delivery support to ensure long-term product satisfaction
Coordinate production requirements with remote manufacturing partners and joint-venture teams (e.g., Turkey, Asia, Europe)
Ensure production build plans, QA processes, and configuration standards are aligned with corporate requirements
Facilitate technical transfers, documentation packages, firmware updates, and test procedures for external production sites
Occasionally travel to partner sites for audits, training, and process verification
Collaborate with the marketing team to create technical case studies, white papers, demo footage, and application stories
Prepare product comparison data, integration diagrams, and proof-of-performance results for sales and channel partners
Support the creation of user manuals, quick-start guides, wiring diagrams, and product landing pages
Provide field insights to PLM to influence messaging, positioning, and target industry segments
Conduct live or remote product demos for customers, partners, integrators, and trade events
Develop demo scripts, environment setups, and performance validation sequences
Train internal teams (sales, BD, marketing) on product features, integration steps, and best-practice use cases
Act as a public-facing technical expert for webinars, customer trials, and field evaluations
Qualification
Required
Bachelor's degree in Engineering (Electrical, Mechanical, Aerospace, Computer Engineering) or related technical field
3–7 years of experience in product support, technical account management, systems engineering, or product development
Strong understanding of embedded systems, sensors, navigation technologies, robotics, or similar technical domains
Hands-on experience with troubleshooting hardware, firmware, and field configurations
Excellent project management skills (PMP or agile experience is a plus)
Ability to write clear, accurate technical documentation for internal and external use
Strong communicator who can translate between engineering teams, customers, and business stakeholders
Highly organized, detail-oriented, and disciplined with follow-through
Comfortable working with international teams and managing remote production operations
Self-starter who thrives in a high-growth, technically complex environment
Occasional travel (10–20%) may be required
Preferred
Experience with IMU, GNSS, LiDAR, camera systems, robotics, UAS, automotive, or industrial automation technologies
Prior work with third-party integration or joint-venture engineering teams
Familiarity with configuration management tools, issue-tracking systems, and QA processes
Experience creating product demos, field test datasets, or customer presentations
Company
VIAVI Solutions
Global provider of network test, monitoring and assurance solutions and light management technologies
1001-5000 employees
H1B Sponsorship
VIAVI Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (22)
2023 (15)
2022 (30)
2021 (9)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$990.73M2025-12-16Post Ipo Equity· $140.73M
2025-10-16Post Ipo Debt· $600M
2025-08-13Post Ipo Debt· $250M
Leadership Team
Oleg Khaykin
President and CEO
Sameh Yamany
Corporate Chief Technology Officer
Recent News
2026-01-16
Morningstar.com
2026-01-09
Company data provided by crunchbase