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Wells Fargo · 3 days ago

Senior Operations Processor - Employee Relations Case Assignment

PHOENIX, AZ

Full-time

Hybrid

Mid, Senior Level

$21.63/hr - $31.25/hr

4+ years exp

Wells Fargo is seeking a Senior Operations Processor to join the Employee Relations Case Assignment Team as part of Human Resources. In this role, you will support operations in complex business initiatives and mitigate risk by executing controls while providing guidance and expertise to staff.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

Support and mitigate risk by executing and monitoring controls

Perform complex operational and customer support initiatives within Operations functional area, including but not limited to Accommodations and Employee Relations

Use technical expertise in the designated area and resolve escalated issues

Provide feedback and present ideas for improving or implementing processes and customer support

Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures

Apply technical knowledge and expertise to perform work and action requests

Provide subject matter expertise and interpretation of procedures to staff

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Interact with internal customers

Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Qualification

Human Resources experienceServiceNowWorkdayOperations support experienceAdvanced Microsoft OfficeRisk mitigationProblem solving skillsTeam collaborationAdaptabilityInitiative

Required

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

2+ year of human resources experience

Knowledge and understanding of Human Resources ServiceNow and Workday

Experience within ServiceNow working and utilizing case management

Outstanding problem solving, investigative, and decision-making skills

Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Experience recognizing and mitigating risk by executing and monitoring controls

Ability to work in a fast-paced deadline driven environment

Ability to take initiative and work independently with minimal supervision in a structured environment

Advanced Microsoft Office (Word, Excel, and Outlook, Teams) skills

BS/BA degree or higher