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Transact Campus · 1 day ago

Technical Account Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Transact Campus is a leader in integrated technology solutions for education, healthcare, and business campuses. As a Technical Account Manager, you will provide proactive technical support to paid support customers, focusing on optimizing their technology investments and preventing recurring issues.

EdTechFinancial ServicesFinTechInformation ServicesInformation TechnologyPayments

H1B Sponsor Likely

Responsibilities

Analyzing support trends and customer usage patterns to identify optimization opportunities for paid support clients

Developing proactive solutions and recommendations to prevent recurring issues

Creating customer-specific guidance and best practices to improve system utilization and ROI

Collaborating with customers to implement preventative measures and process improvements

Contributing to value-added service offerings and premium support methodologies

You'll serve as a strategic advisor who helps paid support customers achieve better outcomes while demonstration the values of premium support services

Qualification

Technical support experienceAnalytical skillsAdvanced troubleshootingSQL databasesEnterprise software architectureCustomer success mindsetProcess improvement methodologiesCommunication skillsOrganizational skills

Required

2-4 years of technical support experience with demonstrated customer success orientation

Strong analytical skills with ability to identify patterns and trends from support data

Proven experience in customer-facing roles with consultative problem-solving approach

Advanced troubleshooting skills with focus on root cause analysis and prevention

Excellent communication skills with ability to present strategic recommendations to customer stakeholders

Experience with SQL databases and basic data analysis capabilities

Understanding of enterprise software architecture and system optimization principles

Customer success mindset with focus on proactive relationship management

Ability to think strategically about customer outcomes and value demonstration

Strong organizational skills for managing multiple customer optimization initiatives

Preferred

Bachelor's degree in Information Technology, Business, or related field

Experience in customer success, account management, or premium support services

Knowledge of data analysis tools and reporting platforms

Background in process improvement methodologies

Experience in healthcare, higher education, or financial services environments

Understanding of value-added services and premium support models

Familiarity with customer success metrics and outcome tracking

Experience with eMarket creation and full Cashiering function both online and on-campus

Understanding of reporting via SQL and analyzing minor extract changes as needed

Knowledge of end-of-day processes and transaction failure management

Familiarity with operator management and delivery of training courses

Benefits

Flexible time off to include paid holidays and volunteer time

Robust health, dental, and vision insurance plans on your first day of employment

Employer-paid life insurance/AD&D/short-term and long-term disability insurance

Comprehensive employee assistance program (EAP)

Flexible spending account (FSA) or health savings account (HSA)

Matched 401(k)

Employee stock purchase plan

Company

Transact Campus

Transact Campus provides comprehensive campus commerce solutions, enhancing convenience and operational efficiency.

Founded in 1984

Scottsdale, Arizona, USA

501-1000 employees

https://www.transactcampus.com

H1B Sponsorship

Transact Campus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (5)

2023 (2)

2022 (3)

2021 (5)

2020 (6)