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Presidio · 2 days ago

Associate Engineer, Contact Center

United States

Full-time

Remote

New Grad, Entry Level

Presidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. The Contact Center Engineer will work alongside senior engineers to implement and optimize CCaaS solutions while gaining hands-on experience in cloud, automation, and conversational AI.

Cloud InfrastructureInformation ServicesInformation Technology

Responsibilities

Assist in the implementation and configuration of CCaaS and hybrid contact center solutions, including Cisco Webex Contact Center, Amazon Connect, Genesys Cloud CX, and Five9

Support the development of AI-enabled customer experiences using tools such as Google Dialogflow, AWS Lex, and Microsoft Copilot frameworks

Help integrate contact center platforms with CRM, analytics, and workforce systems under guidance from senior engineers

Participate in requirements gathering sessions and learn how business needs translate into technical solutions

Assist with testing, troubleshooting, and performance validation across multi-vendor environments

Support documentation efforts, runbooks, and knowledge-base materials

Learn best practices for cloud-first design, automation, and scalable architectures

Collaborate closely with project managers, senior engineers, and cross-functional teams

Participate in ongoing training, certifications, and mentorship opportunities

Qualification

CCaaS solutionsCloud platformsProgramming conceptsAPIsRESTConversational AICRM platformsCommunicationProblem-solving mindsetTeam collaboration

Required

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent professional, internship, or military experience

Basic understanding of contact center concepts (voice, chat, IVR, omnichannel)

Exposure to at least one cloud platform (AWS, Azure, or GCP) through coursework, labs, or internships

Familiarity with basic programming or scripting concepts (Python, JavaScript, or similar)

Understanding of APIs and REST concepts (academic or hands-on exposure is sufficient)

Strong problem-solving mindset and eagerness to learn new technologies

Strong communication skills and the ability to learn from feedback

Willingness to ask questions, collaborate, and grow within a team environment

Ability to balance multiple tasks in a fast-paced consulting environment