Integra Beauty ยท 3 days ago
Customer Experience Agent (On-Site)
Groveport, Ohio
Full-time
Onsite
Entry Level
1+ years expIntegra Beauty is a company focused on innovation and creating leading consumer goods brands. They are seeking an enthusiastic Customer Experience Agent to provide exceptional support to customers while collaborating with Marketing and Operations teams.
AdvertisingBrand MarketingMarketingSales
Responsibilities
Provide accurate, friendly customer service in a timely fashion. Respond to a minimum of 160 tickets a day. Triage issues and respond appropriately to issues of greater importance
Facilitate business development and maintain product knowledge of our catalog of products to assist customers in finding the right products for their needs
Handle customer inquiries and complaints by providing appropriate solutions, troubleshooting and alternatives including but not limited to warrant
Communicate any trending issues or problems to the team. Documenting order fulfillment KPIs
Troubleshoot problems with shipments, products, and ordering. Monitor order and return flow. Follow communication procedures, guidelines and policies
Advise consumers on return process for defective claims and assist with processing eligible replacements
Provide feedback to the upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward
Qualification
Required
1-2 years of experience of Customer Service experience using phone, email, and chat in an e-commerce company is a plus
Experience performing extensive research to resolve complex customer inquiries
Strong customer service and office administrative skills and proficiency with Microsoft office applications required
Supportive, positive attitude with a professional demeanor applied to all tasks
Strong command of the English language
Ability to handle challenging customer interactions via chat or email
Preferred
Familiarity with Gladly, Shopify, and Narvar is highly desired
Benefits
Medical
Dental
Vision
Life Insurance
401k plan
Additional Opt-In Insurances
Vacation + Sick Time Pay
Company
Integra Beauty
Integra Beauty provides end-to-end marketing management & solutions that promote beauty products across online, social and retail markets.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Rozencwajg
CTO
Vanessa Valladares
Creator Partnerships, OFIR Beauty
Company data provided by crunchbase