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BlinkRx · 13 hours ago

Customer Service Supervisor

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. The Customer Service Supervisor will manage a growing team of Patient Support Specialists, ensuring operational excellence and adherence to SLAs while driving operational improvements to enhance the overall customer experience.

AppsE-CommerceHealth CareOnline PortalsPharmaceutical

Responsibilities

Manage a growing team of Patient Support Specialists (customer service reps) and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs

Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team

Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth

Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance

Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience

Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team

Foster a collaborative, cohesive, and enjoyable team dynamic