Empire State Realty Trust · 4 hours ago
AV Support Engineer, Empire State Building
New York, New York, United States
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $100K/yr
2+ years expEmpire State Realty Trust is a NYC-focused REIT known for its iconic Empire State Building. The AV Support Engineer will provide first-line IT AV support, ensuring reliable performance for events and managing AV workflows across various locations within the Empire State Building.
Real Estate
Responsibilities
Operate, maintain, and troubleshoot AV systems (Crestron, Biamp Tesira, Shure, PTZ cameras, projectors, BrightSign)
Configure and manage Dante audio networking
Provide technical support for events and hybrid meetings (Teams/Zoom)
Support Observatory Exhibit hardware (turnstiles, kiosks, exhibits, ticketing systems)
Deliver executive-level support for high-visibility events
Collaborate with IT/network teams on connectivity and cybersecurity
Manage tickets in Salesforce and AV projects in Monday.com
Assist with Windows 11 patching, imaging, and content updates
Document configurations, SOPs, and maintenance schedules
Explore emerging technologies (including AI) to improve workflows
Provide on-site and remote AV technology support for the Empire State Building Observatory along with other systems in the ESRT portfolio
Support and maintain the ESBO hardware including turnstiles, kiosks, exhibits, and ticket booths
Perform daily AV system monitoring, verifying the integrity and availability of all hardware, server, and systems
Provide technical assistance to support a wide range of ESBO events (i.e.; movie night, lighting ceremonies)
When required, assist with supporting and preparing conference rooms/town halls and additional areas to deliver Audio Visual services
Assist in preventative maintenance schedules of kiosk, turnstiles, and ticket printers
Identify, troubleshoot, and resolve various technical problems and ensure service levels agreement (SLA) are upheld
When required, provide helpdesk support for ESBO, ESRT, and building staff, including the Property Management Office, Building Engineers, Maintenance Staff, Security Staff, and Front desk
Ensure cybersecurity practices are incorporated into all IT and AV related work
Provide timely responses to support requests via phone, email or in person
Follow departmental change management processes and protocols
Provide executive level support to ESBO and ESRT senior leadership
Provide support for key office automation software (i.e., Office 365, Team, SharePoint, Adobe)
Provide timely updates to end-users and management regarding the status of reported problems/projects
Review helpdesk tickets and escalate as necessary based on established guidelines and procedures
Deployment of software updates, upgrades, and hot fixes, including the imaging of new devices, as required
Assist with the planning and deployment of new and upgraded hardware and software products
Assist other branches of Information Technology with projects and tasks
Carry out other duties assigned or requested by management
Maintain operation, configuration, documentation of all IT related issues
Maintain PCI and SOX compliance for the Observatory
Qualification
Required
Operate, maintain, and troubleshoot AV systems (Crestron, Biamp Tesira, Shure, PTZ cameras, projectors, BrightSign)
Configure and manage Dante audio networking
Provide technical support for events and hybrid meetings (Teams/Zoom)
Support Observatory Exhibit hardware (turnstiles, kiosks, exhibits, ticketing systems)
Deliver executive-level support for high-visibility events
Collaborate with IT/network teams on connectivity and cybersecurity
Manage tickets in Salesforce and AV projects in Monday.com
Assist with Windows 11 patching, imaging, and content updates
Document configurations, SOPs, and maintenance schedules
Explore emerging technologies (including AI) to improve workflows
Provide on-site and remote AV technology support for the Empire State Building Observatory along with other systems in the ESRT portfolio
Support and maintain the ESBO hardware including turnstiles, kiosks, exhibits, and ticket booths
Perform daily AV system monitoring, verifying the integrity and availability of all hardware, server, and systems
Provide technical assistance to support a wide range of ESBO events (i.e.; movie night, lighting ceremonies)
When required, assist with supporting and preparing conference rooms/town halls and additional areas to deliver Audio Visual services
Assist in preventative maintenance schedules of kiosk, turnstiles, and ticket printers
Identify, troubleshoot, and resolve various technical problems and ensure service levels agreement (SLA) are upheld
When required, provide helpdesk support for ESBO, ESRT, and building staff, including the Property Management Office, Building Engineers, Maintenance Staff, Security Staff, and Front desk
Ensure cybersecurity practices are incorporated into all IT and AV related work
Provide timely responses to support requests via phone, email or in person
Follow departmental change management processes and protocols
Provide executive level support to ESBO and ESRT senior leadership
Provide support for key office automation software (i.e., Office 365, Team, SharePoint, Adobe)
Provide timely updates to end-users and management regarding the status of reported problems/projects
Review helpdesk tickets and escalate as necessary based on established guidelines and procedures
Deployment of software updates, upgrades, and hot fixes, including the imaging of new devices, as required
Assist with the planning and deployment of new and upgraded hardware and software products
Assist other branches of Information Technology with projects and tasks
Carry out other duties assigned or requested by management
Maintain operation, configuration, documentation of all IT related issues
Maintain PCI and SOX compliance for the Observatory
Strong understanding of AV and IT systems, PC hardware, OS, and networking
Strong technical aptitude and troubleshooting skills
Outstanding communication and customer service
Ability to manage stressful situations in a calm, courteous, and efficient manner
Ability to make quick, clear decisions with minimal supervision
Ability to meet deadlines and strong attention to detail
Excellent interpersonal, oral, and written communication skills
Detail-oriented with strong organizational skills
Preferred
Control Systems: programming & DM NVX distribution
Medialon show control systems
Barco Overture automation & scheduling
Audio DSP & Control: scripting & advanced integration
Certification in Biamp Tesira DSP configuration
Audio Systems & Mixing: Audio board mixing for live, installed, and hybrid environments
Microphones & RF Systems: Wireless Workbench monitoring and optimization
Networking & AV-over-IP: Level 3 certification
Basic IP networking for AV systems
VLANs, QoS, and managed switch configuration
Lighting Systems (Theatrical & Architectural): Theatrical and architectural lighting systems integration
ETC lighting control platforms (Eos family)
DMX and sACN lighting networks configuration and troubleshooting
Video Conferencing: room design standards
Digital Signage: BrightSign Network (BSN) administration
Show Control & Automation: Medialon-based multi-system show control integration
Barco Overture automation for synchronized AV, lighting, and media playback
Coordination with fabricators, designers, and installers for permanent and temporary exhibits
Bachelor's degree in computer science, Engineering, or related field
2-5 years experience in IT/AV support, experience with exhibit support for museums or theme parks
Certifications a plus: A+, Network+, Security+, CTS, Dante, Crestron, Biamp, QSYS
Benefits
Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
Generous paid time off
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs
Company
Empire State Realty Trust
Under CEO Anthony Malkin, Empire State Realty Trust, Inc. is a self-administered and self-managed real estate investment trust (REIT).
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$940M2024-04-10Post Ipo Debt· $225M
2024-03-11Post Ipo Debt· $715M
2013-10-03IPO
Leadership Team
Anthony Malkin
Chairman and Chief Executive Officer
Recent News
The Real Deal
2025-12-06
Company data provided by crunchbase