On · 1 week ago
Lead - Key Account Services
Portland
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expOnrunning is seeking a Lead for Key Account Services to lead a team focused on servicing crucial retailer partners. This role involves cultivating a high-performing team, overseeing purchase order management, and collaborating with logistics to ensure efficient product delivery.
Product DesignSporting GoodsSports
Responsibilities
Develop, coach, and mentor your team, providing strategic direction and fostering a high-performing and collaborative environment
As a key strategic partner in sales strategy, proactively drive overall Key Account success by leveraging data-driven insights to shape strategic decisions in close collaboration with the Director of Account Services
Provide clear strategic direction to Senior Specialists within the team to effectively execute strategic Key Account projects aimed at elevating the service offering for Key Accounts
Challenge current processes and practices by providing creative solutions to drive continued enhancements, strengthening the relationship between On and our Key Accounts
Identify and mitigate risks to achieve on-time deliveries, sales targets, and/or strategic objectives
Establish a framework and drive frequent, authentic, and transparent communication between Account Service and Key Account Sales, discussing On’s orderbook actions, issues and improvements that support wholesale partner growth
Manage any escalations from the Warehouse regarding larger account movements, business critical issues, or future shifts in operation that could have building wide implications, either through the Pillar meetings or directly with leaders of those meetings
Qualification
Required
5+ years of progressive experience in customer support, logistics, or operations roles, with increasing levels of responsibility
Proven experience directly managing and developing a team of direct reports
Exceptional interpersonal skills with a strong focus on relationship building, active listening, and effective questioning, with the ability to communicate strategically and persuasively across multiple levels and functions
Intermediate to advanced Excel skills, including proficiency in formulas, formatting, and pivot tables
Strong knowledge of ERP systems and business intelligence reporting, with Microsoft D365 experience being a significant plus
Highly analytical with a demonstrated ability to make strategic, data-based decisions
Proven ability to conduct thorough root cause analysis and implement effective problem-solving strategies
Company
On is a sports brand developing sporting goods fixed in technology, design, and impact.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Roger FedererStripesPhilippe Bubb
2021-09-15IPO
2019-11-25Series Unknown
2017-12-13Series A
Leadership Team
David Allemann
Co-Founder and Executive Co-Chairman
Pilar Verduga
Digital Channel Manager - Digital Marketing & SEO Specialist - Acquisition Team
Recent News
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