Rippling · 3 hours ago
Manager, Support Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expRippling is a company that provides a unified platform for HR, IT, and Finance, helping businesses streamline their workforce systems. They are seeking a Support Operations Leader to drive systems strategy, optimize business processes, and manage a team to ensure high-quality service and operations as the company scales globally.
EmploymentHuman Resources
Responsibilities
Drive Systems Strategy & Roadmap: Lead the long-term vision for our Support tech stack. Partner closely with Salesforce Admins and Engineering teams to design, implement, and optimize tools that reduce friction for both agents and customers
Lead and Mentor Program Management Team: Manage a team of Program Managers and Senior Program Managers. Provide strategic direction, professional development, and mentorship to ensure the successful delivery of complex, cross-functional projects
Design & Optimize Business Processes: Identify operational bottlenecks and implement scalable solutions. You will translate business needs into technical requirements, ensuring our Salesforce workflows and automated processes align with support goals
Operational Analytics & Insights: Oversee the support data strategy. Leverage analytics to track key performance indicators (KPIs) like CSAT, TTR, and agent productivity. Turn raw data into actionable insights for senior leadership to drive strategic decision-making
Change Management: Lead the rollout of new tools and processes. Develop comprehensive training, documentation, and communication plans to ensure high adoption rates across the global support organization
Qualification
Required
8+ years in Operations (Support, Sales, or RevOps), with at least 3 years of experience managing people
Deep proficiency in Salesforce Service Cloud. You should have a proven track record of partnering with technical teams to deploy complex workflows, integrations, and reporting structures
Demonstrated ability to lead large-scale initiatives from conception to completion
Strong 'data-storytelling' skills. Expert level in Excel/Google Sheets; proficiency with BI tools (e.g., Tableau, Looker, or Snowflake) and SQL is highly preferred
Exceptional ability to translate 'tech-speak' into 'business-speak.' You can influence stakeholders at the executive level and clear roadblocks for your team
Bachelor's degree in Business, Information Systems, or a related field
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2026-01-15
FundersClub
2026-01-13
Soma Capital
2026-01-06
Company data provided by crunchbase