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GMR Marketing · 21 hours ago

Systems Support Manager

New Berlin, WI

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $95K/yr

GMR Marketing is an experience agency focused on creating unforgettable brand stories. As a Systems Support Manager, you will lead a technology-focused IT support team, ensuring that in-market teams are equipped with the necessary technology and support to engage consumers effectively.

Advertising

H1B Sponsor Likely

Responsibilities

Oversee and assist the team to support and ensure our in-market teams are equipped with the technology & support they need to engage consumers on behalf of the brands we represent

Lead a talented technology-focused IT support team, fostering their growth while optimizing performance and managing workloads strategically

Deliver engaging, hands-on training sessions for in-market teams, equipping them with the knowledge they need to master everything from hardware, fundamentals and application functionality to system workflows

Oversee IT operations, commanding critical platforms that include help desk ticketing, asset tracking, on-call scheduling, and mobile device management

Craft and maintain comprehensive, professional procedures that become the backbone of our hardware setup, deployment, asset tracking, and technical troubleshooting efforts

Manage device connectivity and optimize ticket workflows to guarantee timely issue resolution and unwavering SLA adherence

Steward our diverse hardware ecosystem: Android tablets, mobile hotspots, networking equipment, and POS terminals

Troubleshoot, diagnose and resolve hardware, software, and connectivity challenges with speed and precision

Provide on-site technical support during in-market activations and live events

Serve as our asset management leader, leveraging sophisticated tracking systems to maintain accurate records of hardware assignments and lifecycle activity

Coordinate the seamless flow of equipment in and out, managing incoming and outgoing shipments with timing and accuracy

Conduct quarterly field asset audits and annual inventory reconciliations to ensure compliance and financial integrity

Proactively identify and resolve discrepancies

Willing to travel domestically up to 15% for onsite training

Qualification

Operations ManagementTechnical SupportLeadershipAsset ManagementCustomer Service

Required

Leadership. You'll lead a talented technology-focused IT support team, fostering their growth while optimizing performance and managing workloads strategically

Experience delivering engaging, hands-on training sessions for in-market teams, equipping them with the knowledge they need to master everything from hardware, fundamentals and application functionality to system workflows

Operations and Systems Management. You'll oversee IT operations, commanding critical platforms that include help desk ticketing, asset tracking, on-call scheduling, and mobile device management

Craft and maintain comprehensive, professional procedures that become the backbone of our hardware setup, deployment, asset tracking, and technical troubleshooting efforts

Managing device connectivity falls under your purview, as does optimizing ticket workflows to guarantee timely issue resolution and unwavering SLA adherence

Hardware and Technical Support. Your technical expertise will shine as you steward our diverse hardware ecosystem: Android tablets, mobile hotspots, networking equipment, and POS terminals

Troubleshoot, diagnosing and resolving hardware, software, and connectivity challenges with speed and precision

Providing on-site technical support that keeps operations running seamlessly during in-market activations and live events

Asset and Inventory Management. You'll serve as our asset management leader, leveraging sophisticated tracking systems to maintain accurate records of hardware assignments and lifecycle activity

Coordinate the seamless flow of equipment in and out, managing incoming and outgoing shipments with timing and accuracy

Quarterly field asset audits and annual inventory reconciliations under your watch ensure compliance and financial integrity

Proactively identify and resolve discrepancies

Willingness to travel domestically up to 15% for onsite training

Benefits

Health/vision/dental insurance

401k

Employee stock purchase plan

Vacation

Personal days

Paid holiday time

Disability

Life insurance

FSA/HSA plans

Company

GMR Marketing

Glassdoor4.0

GMR Mark pioneered event marketing 35 years ago, and we've never stopped leading the way—pushing the boundaries and redefining the industry. It is a sub-organization of Omnicom Group.

Founded in 1979

New Berlin, Wisconsin, USA

501-1000 employees

http://gmrmarketing.com

H1B Sponsorship

GMR Marketing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2022 (1)