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Caring for Family of Companies · 13 hours ago

On Call Scheduling Coordinator

United States

Part-time

Remote

Entry Level

1+ years exp

Caring for Family of Companies provides high-quality, compassionate care for aging and disabled adults in their homes. The On Call Scheduling Coordinator is responsible for ensuring complete utilization of all authorized Client service hours and managing Caregiver time off and scheduling requests.

Home Health CareNursing and Residential CarePersonal HealthTransportation

Hiring Manager

Hannah Eckert

Responsibilities

Ensure zero open hours for same day/next day and non-business day shifts, ensuring all shifts are filled

Minimize overtime hours utilized

Respond to the on-call emergency line during weekends, holidays, and after hours

Manage and document time off requests and incidents received during weekends, holidays and after-hours

Manage Caregiver missed clock-ins and clock-outs

Coordinate schedules around Client admissions and discharges

Record Client and Caregiver shifts or activity changes

Update the healthcare management platform with schedule and shift information

Track EVV (Electronic Visit Verification) data in the scheduling platform

Qualification

Scheduling experienceHealthcare industry experienceRecord-keepingCommunication skillsInterpersonal skills

Required

Maintain regular, reliable and predictable attendance

Strong interpersonal skills and ability to work effectively with others

Respond promptly and professionally to business needs, client concerns, caregiver issues, and operational disruptions

Maintain accurate, timely and compliant records and documents

Exercise sound judgment, problem-solving, and decision-making skills

Communicate clearly and professionally with caregivers, clients, families, and internal teams

Adhere to all company policies, confidentiality rules, safety requirements and regulatory obligations including HIPAA

Work effectively in fast-paced, dynamic environment, adjusting to shifting priorities and performing the critical day-to-day duties independently with minimal supervision

High School Diploma or equivalent required