LexisNexis Risk Solutions · 1 week ago
Sr UX Researcher I
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$105K/yr - $175K/yr
6+ years expLexisNexis Risk Solutions is seeking a Senior UX Researcher I to lead a team's understanding of user behaviours, needs and motivations. The role involves leading the UX Research strategy for a business or product line and mentoring other researchers.
AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware
Responsibilities
Gathers, evaluates and has a solid understanding of customer use cases
Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process
Aligns/coaches the team to ensure customer needs are met
Shares research findings with the organisation
Understands competitors and regulatory environment
Segments markets and understands needs of those sub-segments in greater detail
Identifies if we are addressing the right problem with a thorough analysis of the brief
Presents research learnings to stakeholders to guide future projects
Collaboratively analyses the results of research to recommend solutions
Independently identifies different research solutions
Works with designers to iterate and test solution
Considers the problem from a number of angles
Practices and facilitates reflection as part of the research process
Leads the User-centred research process, mentoring juniors where needed
Applies a number of UX Research techniques
Creates research documentation and analysis outputs
Works with UX Designer to define structure and layout of the product
Works with Visual Designer to define the visual identity of products
Regularly tests design work with users in partnership with UX Design team
Proactively uses data to establish key metrics for projects
Iterates research methods based on testing and data analysis
Summarises data from analytics packages, customer insight or other sources to understand context of research work
Uses data to inform testing future strategy
Identifies gaps where data is needed and works with business to fill them
Uses relevant tools for research analysis
Understands the nuances of researching in different contexts (remote / in person / unmoderated / moderated)
Has an excellent knowledge of the tech stack of the organisation
Mentors junior researchers in technical skills
Uses research software (Qualtics, Lookback, Usertesting.com) to expert level
Builds good working relationships with tech teams
Qualification
Required
6-8 years of experience in UX research or related field
Expert user of a number of research and testing methodologies
Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required
Ability to gather, evaluate and understand customer use cases
Experience maintaining close links with UX Designers
Ability to align and coach the team to ensure customer needs are met
Experience sharing research findings with the organization
Understanding of competitors and regulatory environment
Ability to segment markets and understand needs of sub-segments
Experience identifying if we are addressing the right problem with thorough analysis
Ability to present research learnings to stakeholders
Experience collaboratively analyzing research results to recommend solutions
Ability to independently identify different research solutions
Experience working with designers to iterate and test solutions
Ability to consider problems from multiple angles
Experience practicing and facilitating reflection as part of the research process
Experience leading the user-centered research process
Ability to apply various UX research techniques
Experience creating research documentation and analysis outputs
Ability to work with UX Designers to define product structure and layout
Experience working with Visual Designers to define visual identity of products
Experience regularly testing design work with users
Ability to proactively use data to establish key metrics for projects
Experience iterating research methods based on testing and data analysis
Ability to summarize data from analytics packages and customer insights
Experience using data to inform future strategy
Ability to identify gaps where data is needed and work with business to fill them
Experience using relevant tools for research analysis
Understanding of nuances of researching in different contexts (remote/in-person/unmoderated/moderated)
Excellent knowledge of the tech stack of the organization
Experience mentoring junior researchers in technical skills
Ability to use research software (Qualtics, Lookback, Usertesting.com) to expert level
Ability to build good working relationships with tech teams
Ability to take ownership of own development and career
Experience initiating regular conversations with manager, coach or mentor regarding self-development
Ability to learn from successes and failures
Experience developing new ideas to improve process or product
Ability to integrate and build on new ideas from others
Experience creating new opportunities by applying different perspectives
Ability to provide clear instructions and direction to others
Experience actively listening and effectively questioning to understand others' viewpoints
Ability to encourage cooperation between team members
Experience seeking team members' input and facilitating open discussions
Ability to establish rapport with others on the team and across teams
Experience treating all individuals with respect
Benefits
This job is eligible for an annual incentive bonus.
Company
LexisNexis Risk Solutions
LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bill Madison
CEO - Insurance Solutions
Mark Kelsey
Chief Executive Officer, LexisNexis Risk Solutions
Recent News
2026-01-22
BiometricUpdate.com
2025-12-27
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