Pigment · 1 week ago
Head of Community and Customer Marketing
US
Full-time
Hybrid
Director/Executive
10+ years expPigment is an AI-powered business planning and performance management platform that empowers teams to build and align strategic plans in real time. The Head of Community and Customer Marketing will lead a team focused on advocacy, storytelling, and community engagement while driving cross-functional collaboration and strategic decision-making within the Marketing Leadership Team.
AnalyticsBusiness DevelopmentInformation TechnologyReal TimeSaaS
Responsibilities
Design and implement innovative value-exchange models that turn passive users into active, vocal brand ambassadors
Create an "incentives and rewards" framework that motivates finance and RevOps leaders to advocate for Pigment publicly
Build and scale both "private" (Advisory Boards) and "public" (peer-to-peer) communities that position Pigment at the center of the industry conversation
Spark organic word-of-mouth and peer-to-peer buzz that drives product-led growth
Build a world-class engine for high-fidelity storytelling, peer reviews, and customer-led content that cuts through the noise of an AI-driven market and directly supports pipeline acceleration
Build and lead a high-performing team focused on excellence, accountability, and continuous experimentation
Foster a culture of empowerment, ensuring your team is cross-functionally integrated and business-relevant
Serve as a key voice within the MLT, driving cross-functional collaboration and strategic decision-making that extends beyond the scope of traditional customer marketing
Partner with Sales to create a library of "on-demand" advocates and localized proof points that reduce friction in the sales cycle and speed up deal velocity
Establish a continuous feedback loop between our community and the Product team, ensuring real-time customer sentiment and success data directly inform the product roadmap
Collaborate with Comms, Demand Gen, and Growth teams to embed authentic customer stories and lifecycle playbooks into the core "rhythm of business," fueling upsell and cross-sell motions
Align with PR, Analyst Relations, and Corporate Comms to leverage customer-driven proof as a primary tool for establishing Pigment’s market dominance
Qualification
Required
10+ years of experience in customer marketing, advocacy, or community building within enterprise B2B tech
A '0-to-1' Builder Mindset: Proven track record of building advocacy and community programs from the ground up, specifically in environments where customer engagement was initially difficult to capture
Exceptional Influence: Skilled at cross-functional alignment with the ability to influence and operationalise programs across Product, Sales, and Marketing leadership
Analytical Rigor: The ability to measure and communicate the direct ROI of community and advocacy efforts on brand awareness, pipeline, and retention
Storytelling Mastery: A strong POV on what makes stories resonate today and a passion for making complex technology narratives engaging and business-critical
Benefits
Competitive compensation package
Stock options to ensure you have a stake in Pigment's growth
Generous time off and parental leave policies
One company offsite every year
Brand new offices at the heart of major cities including New York, Paris, London and Toronto
High-end equipment (based on stock/availability) to do your work in the best conditions.
Company
Pigment
Pigment is a business forecasting platform that handles business strategy in real-time.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$396.9MKey Investors
ICONIQ GrowthGreenoaksBlossom Capital
2024-04-04Series D· $145M
2023-06-08Series C· $88M
2022-09-28Series B· $65M
Leadership Team
Eléonore Crespo
Co-CEO
Romain Niccoli
Co-Founder and Co-CEO
Recent News
2025-11-25
Company data provided by crunchbase