Manager of Account Management - Phoenix, AZ jobs in United States
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OneDigital · 4 days ago

Manager of Account Management - Phoenix, AZ

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$120K/yr - $150K/yr
date5+ years exp

OneDigital is a people-focused organization that provides employee benefits solutions to over 100,000 employers. The Manager of Account Management is responsible for leading the team, managing performance reviews, budgeting for team growth, and addressing escalated service issues.

Human ResourcesInsuranceLife InsuranceSmall and Medium Businesses
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Culture & Values

Responsibilities

Manage performance reviews and improvement plans
Manage quarterly bonuses for the team
Assign and/or re-distribute client accounts to the team
Budgeting new hires and interview/source new talent as needed
Serve as department manager for escalated issues with client and carriers
Develop training processes and service templates
Attend client meetings as needed

Qualification

Insurance industry experienceManagement experienceCustomer service experienceMicrosoft SuiteLifeHealth LicenseAnalytical skillsServant leadershipCommunication skillsOrganizational skillsTeamworkProblem solvingAttention to detailPositive attitudeConfidentiality

Required

5+ years insurance industry experience
5+ years of customer service experience
Experience with Microsoft Suite
Life and Health License
Strong attention to detail
Strong verbal and written communication skills
Ability to work independently as well as in a team environment
Strong organizational skills
Positive attitude
Ability to thrive in fast-paced environment
Strong analytical and problem solving skills
Ability to establish and maintain collaborative working relationships with others of all levels
Ability to maintain a high level of confidentiality
Ability to work with clients and partners at a strategic level
Servant leadership mentality

Preferred

Bachelor's degree
5 + years of Management / Leadership experience

Benefits

Health
Wellbeing
Retirement
Other financial benefits
Paid time off
Overtime pay for non-exempt employees
Robust learning and development programs
Reimbursement of job-related expenses per the company policy
Employee perks and discounts

Company

OneDigital

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OneDigital is focused exclusively on employee benefits.
dateFounded in 2000
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://www.onedigital.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
CPP Investments
2025-09-19Secondary Market
2025-09-19Acquired

Leadership Team

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Mike Sullivan
Co-Founder & Chief Growth Officer
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Travis Dommert
SVP, Talent
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Recent News

Alternative Credit Investor
Top alts managers partner with OneDigital for 401(k) access
2026-01-24
PR Newswire
OneDigital Strengthens Executive Leadership Team to Drive Growth and Operational Excellence
2026-01-22
Pulse 2.0
OneDigital Introduces Private Investments Within Personalized Portfolios For Defined Contribution Plans
2026-01-21
Company data provided by crunchbase