Adina Reyter ยท 23 hours ago
Customer Service Lead
LA Metro Area
Full-time
Onsite
Mid LevelAdina Reyter is a fashion company seeking a Customer Experience Lead responsible for delivering exceptional service and creating memorable shopping experiences. This role involves proactive problem-solving, communication with customers, and collaboration with internal teams to enhance customer loyalty and streamline service processes.
E-CommerceJewelryOnline PortalsShopping
Responsibilities
Respond promptly and professionally to customer inquiries via email, phone, and direct messages (Instagram, etc.)
Handle all aspects of service including shipping, returns, repairs, exchanges, and post-purchase follow-up
Maintain and update customer service templates to ensure accuracy and brand tone
Support and maintain the loyalty program, including member inquiries, rewards fulfillment, and program updates
Provide styling support or product guidance when needed to elevate the customer experience
Lead VIP outreach and proactive relationship management
Track and report on common customer pain points and feedback trends
Research, recommend, and implement an AI-supported customer service tool to streamline workflows, automate responses, and improve efficiency
Support on-site brand events and activations, including setup, sales support, and breakdown
Act as the primary liaison between customer service, operations, and production
Flag recurring issues and customer pain points to relevant teams
Step in to support operational workflows during peak periods or team absences
Hold keyholder responsibilities and help maintain office organization
Assist the President with personal tasks, including managing friends and family orders
Qualification
Required
Excellent written and verbal communication skills
Creative, solution-oriented, and detail-driven
Friendly and professional demeanor with a love for fashion and styling
Must be on-site in Sherman Oaks
Preferred
Experience with Gorgias and Shopify a plus, but not required
Company
Adina Reyter
Adina Reyter is an e-shop that provides personalized jewelry, accessories and gift articles.
Founded in 2001
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase