Apple · 4 hours ago
AMR Retail Executive Relations Representative, Mandarin Language Support
Austin, TX
Full-time
Onsite
Mid Level
3+ years expApple is a company that revolutionizes entire industries through innovation and diversity. They are seeking an AMR Retail Executive Relations Representative to handle complex customer satisfaction issues and liaise with business partners for improvement opportunities.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Representatives handle a wide range of complex problems, including the company’s most serious, sensitive, and visible customer satisfaction issues
Representatives will often liaise with business partners to identify and resolve improvement opportunities
Representatives exercise judgment and discretion to decide the appropriate course of action when needed
Qualification
Required
3+ years customer-facing experience in a contact center or technology retail store environment
1 year+ in a role which provided administrative support to frontline specialists in escalated customer situations, including sending business updates to leaders with excellence
Ability to read, write, and speak Mandarin fluently
Consistently meets or exceeds customer satisfaction goals
Experience de-escalating sensitive customer issues by phone or in person
Preferred
Experience with positioning sensitive and confidential outcomes
Genius Bar experience in Apple Retail or experience troubleshooting devices with customers
BA/BS or equivalent relevant experience
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase