SMA America · 22 hours ago
Regional Expert - Rocklin, CA
Rocklin, CA
Full-time
Hybrid
Mid Level
$28/hr - $33/hr
3+ years expSMA America is a leader in innovative solar technology, committed to transforming power and empowering people. The Regional Expert is responsible for failure analysis and troubleshooting of SMA’s Large Scale & Project Solution products, ensuring customer satisfaction while providing guidance on repair activities and data analysis.
Renewable EnergySolar
Responsibilities
Primary responsibility is data analysis, determining warranty conditions and providing guidance for repair activities to SMA products, such as PV plant, Battery Storage systems, Medium Voltage products, and Power to Gas Solutions
Organize and direct system wide analyses when necessary to support technical escalations for SMA customers
Preparation of work instructions, process flows, and analyzing various field data
Coaching of Field Service Engineers during complex system troubleshooting efforts
Interpret advanced measurements, analysis, and reporting on SMA’s Large Scale & Project Solution products installed in power plants
Develops a detailed knowledge of SMA’s Large Scale & Project Solution products and associated options
Regularly works with high voltage and current for both AC and DC. Also regularly works with computer software and communication protocols of the SMA Large Scale & Project Solution products
Maintains a high level of customer satisfaction while striving to lower the costs of field service
Occasional travel for field work in collaboration with Field Service Team may be required
Other duties as may be required or assigned
Qualification
Required
A bachelor's degree in engineering is strongly preferred
3 to 5 years of experience in electrical, electronic, medium voltage, and or network communications are strongly preferred
Prior experience in the solar energy industry is strongly preferred
Knowledge of solar PV systems, battery systems, medium voltage systems, system design and or inspection is required
Knowledge of engineering and mathematical concepts is required
Proficiency in the English language, both written and verbal, is required
Technical troubleshooting skills and an attitude of thinking outside of the box is required
Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required
Attention to detail and a high level of accuracy are required
Strong verbal and written communication skills are required
Ability to analyze and solve problems effectively
Ability to effectively discuss and present logistics principles to an audience
Preferred
Ability to work nonstandard business hours occasionally to support service customer contracts
Knowledge of SMA's Large Scale and Project Solution product line is strongly preferred
Knowledge of power plant measurement devices and techniques is strongly preferred
Knowledge of customer service principles and practices are preferred
Benefits
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
401(k) plan with company match
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Company
SMA America
SMA America offers photovoltaic system technology and support services.
201-500 employees
H1B Sponsorship
SMA America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
P
Peter Drews
Co-Founder
R
Reiner Wettlaufer
Co-Founder
Recent News
2025-09-09
altenergymag.com
2025-08-27
2025-08-27
Company data provided by crunchbase