Service Desk Technician II jobs in United States
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Summit IT Solutions · 6 hours ago

Service Desk Technician II

positionAkron, OH
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$50K/yr - $50K/yr
date5+ years exp

Summit IT Solutions is seeking a Service Desk Technician II to provide professional IT support to a variety of clients. The role involves troubleshooting advanced computer and network issues, managing hardware and software projects, and ensuring timely responses to client requests.

DatabaseIT ManagementWeb Development

Responsibilities

Respond promptly to client IT support requests, providing both remote and onsite assistance as needed, and escalating issues when appropriate
Ensure all client trouble tickets and service requests are acknowledged and addressed with a high degree of urgency, in strict adherence to Service Level Agreements (SLAs)
Provide expert support for escalated tickets from Tier 1 technicians, resolving complex issues efficiently
Document resolutions and troubleshooting steps in the company knowledge base to facilitate future support and knowledge sharing
Maintain accurate records of customer network configurations and ensure all documentation follows set standards
Perform network administration tasks and conduct scheduled maintenance activities to ensure optimal system performance
Respond to network monitoring alerts, troubleshoot and resolve issues, and configure additional alerts to proactively monitor customer environments
Test and implement business applications, ensuring they align with customer needs and business goals
Provide PC application support and assist users with various technical issues
Manage hardware and software deployment projects as assigned, ensuring timely and accurate delivery
Commit to continuous technical development, including obtaining IT certifications and enhancing technical skills
Participate in a rotating on-call schedule to provide after-hours support for emergency incidents
Other duties as assigned

Qualification

A+/Network+ CertificationsIT support experienceNetwork administrationTechnical troubleshootingPC application supportCustomer serviceCommunication skillsOrganizational skillsTeamwork

Required

Associate degree or equivalent experience/training required
Five or more years' experience in an IT support role
Strong understanding of IT related hardware, software, and services
Strong passion to learn and apply new technological skill sets
Strong passion to learn and apply new skill sets
Ability to communicate in a friendly manner to customers, listening to their needs and help communicate options for them
Strong organizational, planning, and decision-making skills
Ability to work in a team environment
Ability to create positive and collaborative working relationships
Excellent written and verbal skills
Passionate drive to provide superior service to clients
Valid US Driver's License

Preferred

A+/Network+ or equivalent Certifications preferred
Associate (Preferred)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Company

Summit IT Solutions

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Summit It Solutions provides application development, consulting, database, and website development services.
dateFounded in 2000
location
Akron, Ohio, USA
people-size11-50 employees
web-link
http://www.summititsolutions.com

Funding

Current Stage
Early Stage

Leadership Team

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Craig Beltz
Founder and Chief Technology Officer
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Company data provided by crunchbase