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Reserv · 11 hours ago

People Operations Business Partner

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Reserv is an insurtech focused on creating AI and automation technology for claims efficiency. They are seeking a People Operations Business Partner to manage key processes throughout the employee lifecycle and serve as a trusted partner to both team members and leadership in a fast-paced, remote environment.

ConsultingFinancial ServicesInsurance

Responsibilities

Act as a trusted advisor and sparing partner to manager and team leads. Provide guidance on team dynamics, performance management, and workforce planning to support business needs

Develop HR strategies that help drive performance, retention, and engagement across departments

Be the go-to resource for complex employee relations matters, balancing empathy with compliance and business needs

Address employee-related issues with a solutions-oriented approach and escalate complex matters as needed

Help leaders proactively address team health concerns, and interpersonal conflicts before they escalate

Partner with the VP, of People Operations to support investigations, policy interpretation, and conflict resolution while ensuring fairness and compliance

Help foster an inclusive, equitable, and engaging remote-first culture, using data and feedback to make educated recommendations

Manage the performance review cycle, conduct calibrations, coach managers on delivering feedback and growth conversations

Collaborate with the VP, of People Operations to implement talent development programs, and promotion processes, and help roll out career frameworks and growth paths the scale with the company

Help design, implement, and continuously improve HR programs, policies, and workflows that span the employee lifecycle with a focus on scaling and automation

Leverage data and employee feedback to recommend changes to the People Ops process that help increase efficiency and impact

Assist with projects related to employee engagement, recognition, onboarding, and retention

Uphold company policies and regulatory requirements, ensuring data privacy and confidentiality

Maintain a working knowledge of employment laws and internal policies, ensuring compliance and raising risks proactively

Serve as a secondary point of contact for employee questions requiring a nuanced or strategic response

Analyze HR data and trends (turnover, engagement, etc) and deliver insights to leadership to impact people strategies

Develop reporting mechanisms to support business leaders in making data-informed decisions

Qualification

People Operations experienceHR systems proficiencyEmployee relations expertiseAnalytical skillsPerformance managementTalent development programsTech tools proficiencyInterpersonal skillsProblem-solving skillsHigh emotional intelligenceGrowth mindset

Required

4-6+ years of experience in People Operations (HR) with at least 2 years in a Business Partner or advisory role

2+ years of working experience in a high-growth startup or scale up environment. You need to understand how to balance ambiguity, speed, and flexibility

Proficient with HR systems (preferably Rippling)

High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people

Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization

Ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills

Decisive problem solver with a 'get it done' attitude who thrives in a fast-paced, sometimes ambiguous environment

Exceptional ethics around confidentiality and highly sensitive information

Keen to continue learning and developing their skill set, having a growth mindset

Passionate about people and systems

Proficiency with tech tools: Apple Computer, Google Suite, and Slack

Ready to hit the ground running!