The Fountain Group ยท 3 days ago
Customer Engagement Operations Manager
San Mateo, CA
Contract
Onsite
Senior Level
$65/hr - $70/hr
6+ years expThe Fountain Group is a national staffing firm currently seeking a Customer Engagement Operations Manager for a prominent client. The role involves managing financial and contracting workflows, overseeing venue review processes, and serving as a liaison across various operational functions to ensure compliance and efficiency.
ConsultingRecruitingStaffing Agency
Responsibilities
Manage Customer Engagement Operations financial and contracting workflows, including monthly accruals, finance reporting, vendor invoice tracking, purchase order review, and full PO lifecycle management, while coordinating with FP&A, Procurement, and IT Security to ensure accurate and compliant execution
Oversee the end-to-end venue review process for speaker programs by reviewing submissions, applying compliance and business rules, maintaining approved and restricted venue lists, updating systems, and communicating approvals or denials to field teams in partnership with Compliance
Support advisory board and consulting operations by managing HCP contracting workflows, maintaining financial trackers, and submitting advisory board accruals and financial reporting to FP&A
Serve as a cross-functional liaison across CE Ops, Contracts, Procurement, IT Security, FP&A, and external partners, ensuring compliance and operational efficiency through effective use of enterprise systems including CPAF, SAP, Smartsheet, Centris, SPARC, and SharePoint
Qualification
Required
Bachelor's degree or equivalent experience required
Minimum of 6 years of project or program management experience required, preferably within commercial operations, medical operations, or compliance-driven environments
Strong experience supporting finance and operational workflows, including purchase orders, accruals, vendor management, and contracting processes, with the ability to manage multiple concurrent workstreams in fast-paced, cross-functional environments
Highly detail-oriented and process-driven, with exceptional documentation practices and a strong focus on accuracy, compliance, and meeting competing deadlines
Clear and professional communicator with the ability to produce well-documented, compliance-ready communications and collaborate effectively with internal teams and external partners
Proficiency in enterprise systems and workflow tools such as Smartsheet, SAP, or similar ERP platforms, with familiarity in compliance-driven environments, speaker programs, HCP contracting, and data privacy and security assessment processes
Company
The Fountain Group
The Fountain Group is a staffing firm that specializes in rendering contingent workforce solutions to various industries.
501-1000 employees
H1B Sponsorship
The Fountain Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (34)
2023 (21)
2022 (42)
2021 (41)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jahnavi Patel
Finance Business Partner
Recent News
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2025-05-17
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