Customer Success Associate jobs in United States
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Max Retail · 1 week ago

Customer Success Associate

positionWest Palm Beach, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$50K/yr - $50K/yr
date0+ years exp

Max Retail is an online marketplace connecting brands and retailers to sell excess inventory. The Customer Success Associate will engage with customers, provide support, and ensure customer satisfaction while focusing on retention and enhancing the overall customer experience.

B2BRetailSales

Responsibilities

Build strong relationships with sellers, ensuring exceptional experiences and satisfaction
Activate new accounts on the platform and conduct detailed onboarding calls to familiarize retailers with our services
Train sellers on platform functionalities, tailoring solutions to meet their specific needs and goals
Manage and respond to customer inquiries, issues, and escalations with empathy, patience, and a proactive approach
Utilize CRM software and customer support tools to streamline processes and enhance customer interactions
Maintain accurate records of customer interactions, feedback, and resolutions for continuous improvement
Participate in ongoing training and development
Thrive in a fast-paced environment, demonstrating self-motivation, target orientation, and a positive attitude towards learning and growth
Contribute to a collaborative team environment, sharing insights, feedback, and ideas for improvement

Qualification

Customer-focused mindsetCommunication skillsProblem-solving abilitiesCRM software familiarityHandle escalationsDetail-orientedCollaborative team playerSelf-motivatedThrive in fast-paced environment

Required

0-1 year of experience
Customer-focused mindset with a passion for building relationships
Excellent communication skills, both verbal and written
Ability to understand customer needs and tailor solutions accordingly
Strong problem-solving abilities and a proactive approach to addressing issues
Detail-oriented and organized with the ability to manage multiple tasks simultaneously
Patience and the ability to handle customer escalations with empathy and ease
Collaborative team player with a positive attitude and willingness to learn
Ability to thrive in a fast-paced environment
Self-motivated and target-oriented

Preferred

Familiarity with CRM software and customer support tools is a plus

Company

Max Retail

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Max Retail is a secure online marketplace that enables over 2k brands and independent retailers to sell their excess inventory.
dateFounded in 2018
location
Palm Beach Gardens, Florida, USA
people-size51-200 employees
web-link
https://www.maxretail.com/

Funding

Current Stage
Growth Stage
Total Funding
$20.88M
Key Investors
Nosara CapitalTechstars
2024-04-29Series A· $15M
2022-12-22Seed· $5.88M
2022-03-21Non Equity Assistance

Leadership Team

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Melodie van der Baan
Co-Founder & CEO
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Morgan Bodstrom
Co-Founder/Chief People Officer
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Recent News

EIN Presswire
Max Retail Strengthens Leadership Team with Addition of Ecommerce Veteran Hoddi Hafsteinsson as Chief Financial Officer
2025-02-14
Google Patent
Systems and methods for managing direct exchange
2025-02-08
Pulse 2.0
Max Retail: $15 Million Secured To Help Brands Sell Excess Inventory
2024-06-04
Company data provided by crunchbase