nCino · 7 hours ago
Associate Support Engineer
United States
Full-time
Remote
New Grad, Entry Level
$20.90/hr - $32.40/hrnCino is a worldwide leader in cloud banking, offering exciting career opportunities. As an Associate Support Engineer, you will provide basic technical support and troubleshooting to customers, ensuring high levels of customer satisfaction while collaborating with senior support engineers and managers.
BankingFinanceFinTechSaaSSoftware
Responsibilities
Resolve customer issues using existing resources, like Knowledge Article, on first contact or escalate to Support Engineers
Assist in providing basic support and troubleshooting for clients, escalating complex issues to technical support engineers as needed
Collaborate with support engineers on the team, technical support engineers and managers to manage customer accounts and resolve technical support issues
Follow standard practices in the documentation of customer interactions, issues, and resolutions in a customer relationship management (CRM) and/or ticketing system
Maintain a high level of customer satisfaction through effective communication and timely resolution of issues
Demonstrate basic knowledge of the nCino solution line
Monitor and respond to support tickets in a timely manner, ensuring service-level agreements (SLAs) are met
Assist team in providing feedback to product development teams based on customer interactions and recurring issues
Assist in the creation and maintenance of knowledge base articles and support documentation
Perform basic system administration tasks as required
Participate in training sessions to stay updated on the latest technologies and support practices
Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors
Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working
Stay informed on AI advancements to drive continuous learning and scalable growth opportunities
Qualification
Required
Undergraduate degree in a related field or equivalent education and experience
Strong problem-solving skills and attention to detail
Excellent communication skills, both written and verbal
Ability to work collaboratively in a team environment
Basic understanding of technical support principles and practices
Willingness to learn and adapt to new technologies and processes
Preferred
Applicable certifications such as financial industry or AWS certifications
Previous experience in a technical support role
Familiarity with common software and hardware troubleshooting techniques
Ability to support in other timeframes
Company
nCino
nCino provides a cloud banking platform that helps financial institutions modernize their operations and improve the customer experience.
Founded in 2012
1001-5000 employees
H1B Sponsorship
nCino has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.14BKey Investors
Salesforce VenturesInsight Partners
2022-01-21Post Ipo Equity· $925.57M
2020-12-22Post Ipo Equity
2020-07-14IPO
Leadership Team
Pierre Naudé
Chairman and Chief Executive Officer
Sean Desmond
President and Chief Executive Officer
Recent News
2025-12-09
MarketScreener
2025-12-08
GlobeNewswire
2025-12-08
Company data provided by crunchbase