Technical Content Manager, Amazon Connect jobs in United States
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Amazon · 19 hours ago

Technical Content Manager, Amazon Connect

positionSeattle, Washington, USA
timeFull-time
remoteHybrid
senioritySenior Level
money$125K/yr - $178K/yr
date5+ years exp

Amazon is a leading cloud platform provider, and they are seeking a Technical Content Manager to bridge the gap between content contributors, technical teams, and customers. The successful candidate will ensure the content ecosystem serves both human users and AI systems while maintaining high standards of accuracy, consistency, and relevance.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Help train AI models on writing principles, customer obsessed content, and guardrails
Act as the final human reviewer for technical content submitted by various business contributors, evaluating content for technical accuracy, adherence to standards, terminology consistency, and customer relevance. Use AI to scale quality reviews of content and centralize repetitive publishing tasks
Curate content and define content user interface to optimize discoverability and utility for both customers and LLM systems
Ensure content provides an optimal customer experience and directly addresses specific customer jobs-to-be-done. Partner with Product Marketing to ensure messaging is aligned
Partner with Product and Engineering to report content system issues and participate in solution testing
Monitor and analyze content performance metrics, using data to identify and drive improvements and enhancements to ensure content is aligned to AWS’s technical content strategies. Optimize information architecture based on customer feedback and usage patterns
Serve as the central POC for all written Connect content, maintaining hands-on technical skills to effectively test and validate procedures, evaluate customer scenarios from a practical perspective, validate content accuracy with hands-on and agentic testing processes, and provide feedback to content contributors
Deliver bar raising in-app guidance for Connect by finding new and better ways to surface contextual help (e.g. just-in-time suggestions, guided walk-throughs)

Qualification

Technical content managementAI/ML systems experienceContent quality assuranceContent management systemsTechnical backgroundContent analyticsAnalytical skillsRelationship managementAgile methodologiesSEO principlesProblem-solving skillsCommunication abilities

Required

5+ years of digital content management, communications, or content strategy experience
Experience in technical content management for products with large scope and complexity and enterprise users
Strong technical background with hands-on experience in relevant technologies
Demonstrated experience in content quality assurance and optimization
Experience working with AI/ML systems and understanding their content requirements
Excellent analytical and problem-solving skills
Strong relationship management and communication abilities
Experience with content management systems and tools
Proven track record of improving content performance and user experience

Preferred

Experience with LLM training data and content requirements
Familiarity with AWS services or customer experience solutions
Knowledge of content analytics and performance measurement
Background in technical documentation or technical writing
Experience with agile development methodologies
Familiarity with content governance frameworks
Understanding of SEO principles and practices

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase