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MarketSource Inc. · 4 hours ago

Automotive Tech Advisor/Field Service Consultant

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

MarketSource Inc. is a managed sales solutions provider for enterprise customers, specializing in various industries including Automotive. The Automotive Technical Advisor will serve as a liaison between dealerships and OEMs, focusing on reducing buybacks and improving service performance through technical assistance and operational consultation.

Market ResearchSales Automation

Responsibilities

Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers

Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction

Initiate resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty

Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer

Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents

Provide phone and in-dealership technical assistance

Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections

Troubleshoot and solve final repair attempt situations

Identify repair shop process improvements and proactive business planning with a focus on the customer

Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM

Provide support for C.A.G./engineering- providing on ground request support

Oversee Recall and Required Service Updates (RSU) follow-up and reduction

Establish yourself as a quality feedback liaison

Qualification

Automotive dealership operationsTechnical communicationData analysisMicrosoft OfficeCustomer serviceLeadershipConflict resolutionPresentation skills

Required

Highly motivated, adaptive, and autonomous with the ability to deliver results

Entrepreneurial individual with a history of leadership and achievement

Excel in building positive working relationships, cost assessment and conflict resolution

Understanding of automotive dealership fixed operations

Ability to travel to dealerships within a designated area

Ability to communicate technical information to all levels within both the client and the dealerships

Ability to analyze data and create custom reports

Ability to effectively use MS Word, Excel, and other customized software

Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment

Ability to identify and react swiftly to issues that may arise

Excellent written, oral and presentation skills

Ability to tackle complex issues and develop innovative and practical solutions

Proficient with Microsoft Office; Work, PowerPoint, and Excel

Bachelor's Degree or equivalent work experience in lieu of degree

Master Technician Certification or equivalent experience in lieu of certification

2 years of automotive experience

50% travel; 2 weeks per month

Preferred

Dealership fixed operations experience preferred

Company

MarketSource Inc.

Glassdoor3.3

MarketSource is a sales acceleration and customer experience company focused on delivering better outcomes for many of the world’s most iconic brands.

Founded in 1975

Alpharetta, Georgia, USA

5001-10000 employees